5* Hotel Front of House Security - Belgrave Square London
Job description
Assist Services Group are looking for exceptional security professionals with excellent customer services and immaculate presentation to work at London’s most prestigious 5-star hotel. The hotel is located at the city’s most prestigious addresses in Belgravia, London next to Hyde Park Corner. The hotel promises exquisitely styled rooms and suites, world class dining, and unrivalled hospitality. An elegant, airy space with hand-painted murals and crystal chandeliers with live music throughout. The hotel has advanced cutting-edge technology offerings and a dedicated audio-visual team. A collection of elegant event spaces ranging from exquisite ballrooms and a private cinema, luxury transport, and legendary butler services. Offers guests an array of wellness programmes including spa’s, fitness centre and swimming pool with intricately crafted mosaic artwork depicting a tranquil landscape. 7 restaurants throughout the hotel including 9 luxury boutiques. Assist Services Group are currently recruiting Male and Female security officers to work alongside our existing security team within the 5* hotel. We are therefore interested in hearing from people with a background in LUXURY HOTELS, customer services, front of house / reception security. Given the nature of the hotel we are particularly keen to hear from people who are bilingual. You must have the ability and be willing to adapt to any evolving working environment. Hourly Pay Rate: £13.50 Shift Pattern: 4 on 4 off (07:00 to 19:00) Please note: As a front of house officer you may be required to cover event shifts which may finish at 00:00. Minimum Requirements: 2 Years’ experience working within a 5* hotel or corporate environment. A valid DS licence. Excellent written & verbal communication skills. Be responsive to the clients need and work in partnership with the client and other suppliers to support the delivery of the services. Must be able to work under pressure, be able to make decisive decisions during incidents and difficult situations. Strong knowledge of site processes and procedures. Professional & Personable. Immaculate presentation. Right to Work in the UK. 5-Year employment / educational history. Preferred Requirements (not essential): Proven experience in Front of House / Customer Service or relevant roles in an advantage Bilingual Emergency First Aid Certificate. ACT training Certificate. Conflict management training. Be able to use two-way radio’s Responsibilities & Duties: Monitoring and control building entrances. Adhere to all Health and Safety regulations. Patrol the hotel on a regular basis recording any maintenance / fire checks around the building. Assist guests with room access. Respond to accidents and assist guests / employees during emergency situations / evacuations. Defuse guests’ disturbances and escorts them off the property if necessary. May be required to monitor security feeds and conduct daily / physical hazard inspections. Maintaining systems that monitor contracts working in and around the hotel according to the company health and safety policies. Maintaining systems that record the issue and receipts of departmental keys, items loaned out to members of staff. Maintain the security logbook and incident reports. Monitoring suspicious behaviour / packages and be aware of bomb terror threat procedures. Ensure hotel facilities and function rooms remain secured and locked when not in use. Conduct investigations, gather evidence, bag searches following a report of misconduct, discrepancies, or violations immediately. Assist staff investigating and report of any allegations of theft, criminal damage, and other incidents to supervisor at the hotel and to your operations manager. Complete required shift reports and maintain confidentiality of all loss prevention documents. May be required to stay to assist with the Hotel Events. What we can provide you: 24/7 Control Room Training, Support and Personal development App based rostering systems for viewing rotas, accepting shifts, holiday management and booking on/ off shifts. Opportunities to gain overtime. Enrolment into the company’s pension scheme. Enrolment onto our employee’s sage benefits includes 24hr GP helpline services. Discount codes & vouchers Strong management support through regular site visits from our operational team. As a member of the security team, you will be required to undertake SIA licence training and vetting to BS7858. Assist Services Group was established with the sole objective of providing a fully inclusive security service which is delivered through sector specialised subsidiaries therefore creating a large group business with sector experts leading each division ensuring a personable, best in class service We believe, with a group focus and Senior Leadership Team, we can align the businesses in terms of operational excellence and provide a personable service exceeding our client’s expectations. This also expands our ability in terms of service offerings including but not limited to; Corporate Security, Luxury Retail Security, Close Protection and Residential Security, Event Management, Intelligence and Investigation and CCTV monitoring. We have also increased our location presence and management structure ensuring compliance and best practice across the business.
