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As 3rd Line IT Infrastructure Engineer, you will enable and ensure the support and delivery of end user support area as part of the overall EMS Technical Services remit. This remit includes 3rd line support to underpin the shared services support model, consultancy to internal and external customers, design assurance and training & knowledge sharing with upstream support teams.

The 3rd Line IT Infrastructure support specialist will be responsible for maintaining appropriate skills within the team to support existing and new customer requirements in line with the EMS Service Catalogue and portfolio. The role requires an innovative, engaging, driven individual who has a proven record of achievement and experience in collaborating across teams of highly skilled technical experts.

1. Delivering successful technical resolutions to complex customer issues escalated by second line
2. Planning of complex change with first time delivery to ensure sustained service across wide ranges of products and solutions
3. Service management and design support on existing and new contracts
4. Working closely with a wide range of internal and external stakeholders and customers to understand the requirements and build an effective working relationship to ensure smooth running of contracts
5. Available when required to work out of hours either on an overtime or oncall basis

IT Security

Infrastructure Architecture/Design

IT Infrastructure

Managed Services

Systems Integration

1. Strong customer focus and drive to provide proactive, pre-emptive and best in class service
2. Engagement with 3rd party vendors in advanced troubleshooting and problem solving
3. Proven ability to execute plans under difficult circumstances; confronts and resolves conflict; demonstrates high energy
4. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years
5. Ideally two or more of the following technical skillsets at an advanced level: Server operating system management, Citrix Server, Netscaler, Exchange – Private / O365, Office 365 or Infrastructure (BackOffice)

At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

Benefits of working for BT include:

• Competitive salary
• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes.
• Discounted broadband, mobile and TV packages
• Access to 100’s of retail discounts including the BT shop

Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

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