2nd line Technical Support Specialist United Kingdom
Bupa
Full Time
United Kingdom
25700 - 32100 GBP ANNUAL Today
Job description
2nd line Technical Support Specialist
Salford Quays
Hybrid (1 day in the office)
Permanent, Full Time
Salary - £25,700 - £32,100 + fantastic benefits
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.
Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.
Role Overview
Join the Deskside/Techbar support team where you will resolve customer IT support issues and queries on a wide range of technologies. Championing IT successes, actively listening to customer challenges and issues and driving continuous improvement via innovation.
What you’ll do:
- To maintain a high first-time fix rate when resolving incidents and requests
- Take ownership of IT incidents, providing a face-to-face fault resolution.
- Provide advice and guidance on Bupa IT policies, procedures, and processes.
- Ensure all incidents are logged in ServiceNow (our Service Management tool), updated and progressed to resolution. Where a first-time fix is not available, ensure the customer is kept informed on progress as defined in the SLA and service design.
- Establish, develop, and maintain credible working relationships with business contacts.
- To ensure that tickets are kept updated in a timely manner and to a good standard
What you’ll bring:
- Exceptional customer focused service
- A willingness to learn new and ever-changing technology
- Strong knowledge of Microsoft software including Windows 10
- Strong knowledge of desktop/laptop hardware configurations
- Composed and calm approach when under pressure
- ITIL Qualification (v3 or 4) preferred
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:
25 days holiday, increasing through length of service, with option to buy or sell- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
Bupa
careers.bupa.co.uk
London, United Kingdom
Iñaki Ereño
$10+ billion (USD)
10000+ Employees
Company - Private
Healthcare Services & Hospitals
1947
