2nd Line Technical Support Engineer London, England
Job description
Job Title – IT 2nd Line Technical Support Engineer
Location – Stamford Bridge
Hours – Permanent – 5 from 7 (Matchday support required, on a Rota basis)
About Us:
As a member of the Chelsea team you will become part of a long and proud history in the heart of iconic west London, which dates back to the club’s founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process.
Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women’s and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.
If you’re motivated and want to help us win more trophies, you’ve got a place here at Chelsea!
What We’re Looking For:
We’re looking for an IT 2nd Line Technical Support Engineer to support and maintain in-house computer systems, networks, desktops, peripherals, telephone systems and mobile devices. From installing, diagnosing, repairing, maintaining, to upgrading all hardware and equipment while ensuring optimal systems performance. Troubleshooting problem areas in a timely and accurate fashion and providing end user training and assistance are key focuses.
- Liaise with, and provide support to, end users and staff on computer operation communications systems (phones, Wi-Fi) and other issues.
- Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, software, networked peripheral devices, and networking hardware products.
- Install, configure, test, maintain, monitor, and troubleshoot main server hardware and software.
- Configure, test, and maintain the company telephone systems including installation of handsets.
- Configure, test, and maintain the company mobile handsets and have a good understanding of all devices within the fleet.
- Maintain the company IT asset register on ITSM software and ensure all equipment is identified with relevant asset tag.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring workstation performance.
- Construct, install, and test customised configurations based on various platforms and operating systems.
- Conduct research on computer hardware and software products in support of procurement and development efforts. Evaluate and recommend products for purchase.
- Create, publish, and maintain on company Sharepoint system, technical specifications and/procedural information documents as and when required.
- Support development and implementation of new computer projects and new hardware/software installations.
- Liaise and assist third-party support and PC equipment vendors when required.
- Support is required on Matchdays also.
Must Haves/qualified by demonstrable experience to the level required:
- Proven experience in a similar IT role as a 2nd or 3rd line support engineer.
- Excellent knowledge of Office 365 administration including Exchange online.
- Good working knowledge of Azure, Azure Active Directory and Office 365
- Good working knowledge of Microsoft Desktop Operating Systems
- Applicants must have a positive and determined attitude and excellent telephone manner
- Able to work as part of the team but also able to work on own initiative
- Must be able to communicate effectively and confidently at all levels
- Experience of physical networks and managed wireless solutions
Nice to Haves:
- Microsoft certified preferred
- Full UK Driving License is preferred
- ITIL experience and qualification at foundation level preferred.
- Knowledge of Apple MAC’s, VMware,cisco, o365 and NetApp is beneficial but not compulsory
What We Offer:
Benefits at Chelsea FC 21/22 - 1 (pagetiger.com)
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
Job Types: Full-time, Permanent
Schedule:
- Weekend availability
Work Location: One location
