2nd Line Support Engineer Remote
Job description
We are recruiting on behalf of a next gen software company who have a vision for the future of broadband; their team are building to increase consumer and enterprise value across the rapidly growing internet broadband sector by redefining approaches to automation, analytics, and improved tooling.
Duties and Responsibilities:
· Providing 1st, 2nd and some 3rd Line technical support, responding to incident and service requests from customers by telephone, email and monitoring system alerts
· Ensuring all new tickets are responded to within SLA
· Communicate proactively with customers as required - keeping them informed and updated.
· Maintain customer documentation in relation to hardware, software configurations and standard build information
· Accurately record time entries and update tickets as they are worked on
Skills and Experience:
· Good troubleshooting and fault-finding skills
· Good customer service skills
· Good telephone manner, typing and grammar
· Experience of supporting currently supported MS operating systems- Server & Workstation. Configuration and troubleshooting.
· Experience of supporting MS 365 applications (Office, SharePoint, OneDrive)
· Understanding of Azure Active Directory, Group Policy, DHCP and DNS
· Email - MS Exchange & 365 administration and configuration
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Company pension
- On-site parking
- Private medical insurance
- Work from home
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: Remote
Application deadline: 03/02/2023
Reference ID: SE/Jan22/C
