Customer Services & Administration Assistant - STUDENTS WELCOME! Berkhamsted, England
Job description
Next Thing Education provides schools with fun and exciting TECH clubs and camps using the latest and greatest technology. We aim to take people with a passion for technology and put that passion to great use - teaching children something new and exciting.
From Virtual Reality, Drones, to pretty much anything with a computer inside, we use cutting-edge technology that not only encourages learning, but inspires children to become STEM leaders.
We have a vacancy for a Customer Services & Administration assistant to join our successful team covering our holiday camps. We operate in Surrey, Bath,Bristol, Taunton, Berkshire, Hertfordshire, Kent and Redhill. The position will be based from Head Office in Berkhamsted Hertfordshire with scope to work remotely after training. Please only apply if you are able to attend this address regularly.
Job Responsibilities:
* Answering calls and ensuring information received via mail, telephone or email is effectively processed or forwarded, always ensuring high quality communication
* Answering queries and providing accurate messages to ensure that all individuals are dealt with promptly and appropriately, with diplomacy and discretion
* Producing or completing relevant school documents and typing correspondence
* Processing supplier invoices, checking systems for accurate payments
* Providing administration/clerical support for the company
* Assisting with compiling information packs for events
* Update, modify and retrieve data on both manual and computerised systems, as required, working within the appropriate deadlines and highlighting discrepancies, in order to provide accurate and useable management information
* Ensure appropriate message/telephone options are correct
* Update club/camp registers and liaise with parents to correctly book their child using our booking system
* Manage own effective personal development as part of the Company’s commitment to invest in staff as the key resource in the organisation
Requirements:
- Strong work ethics
- Fast proactive approach
- Find answers and deal with problems as they present themselves
- Familiar with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritise and manage time effectively
- Fast Proactive approach, comes up with new ideas and suggestions and can work independently
- A keen interest in technology
- Enjoys developing and helping others
- Ambitious with a desire to perform at the best ability
Salary:
- £10.50 per hour for 3 month probatory period
Experience:
- No experience needed, training will be provided
Education:
- A-Level or equivalent (Preferred)
Licence:
- Driving License (Must have)
Work remotely:
- Considered per applicant
- On-site parking
- Work from home
Schedule:
- Monday to Friday (8:30-4:30)
- WOULD ALSO BE SUITED TO A STUDENT FOR A HOLIDAY POSITION - Summer work
Ability to commute/relocate:
- Berkhamsted, Hertfordshire when requested. Depending on home location
Education:
- A-Level or equivalent (preferred)
Licence/Certification:
- Driving Licence (required)
Job Types: Full-time, Temporary contract
Contract length: 4 months
Salary: From £10.50 per hour
Benefits:
- Casual dress
- Company events
- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- No weekends
Application question(s):
- What is your home Postcode?
Experience:
- Customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: One location
Expected start date: 15/05/2023
