2nd Line IT Support Specialist

2nd Line IT Support Specialist London, England

EY
Full Time London, England 33800 - 40300 GBP ANNUAL Today
Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.


Enterprise Technology provides reliable, secure and resilient technology services and solutions that enable an exceptional technology experience for over 300,000 EY people world-wide. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world-class-tier technology infrastructure.


Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.


The opportunity


We are looking for a 2nd Line IT support specialist to join On-site Technology Support (OSTS). We are the ‘face of Enterprise Technology’, providing services to end users in person within our offices. We provide and support the hardware and software our customers need to service our clients. We engage with customers at every opportunity to raise their awareness of and help them make the most of the available technology.


The selected candidate will enjoy working as part of a team and have a proactive helpful approach. You will be well organised and able to prioritise your workload. You will be passionate about technology and comfortable discussing technology topics with customers at all levels. And, you will be highly motivated to deliver exceptional client service.


Your key responsibilities


  • Resolving Incidents and Requests associated with end user software, PC hardware and mobile technologies
  • Documenting all actions on the ticket in ServiceNow, detailing diagnostic and troubleshooting steps performed, and the resolution; where necessary, providing high quality escalations to Global support groups or external service organisations
  • Keeping customers informed on progress of their ticket until they have agreed the resolution
  • Maintaining a broad understanding of EY Technology and the Firm’s organisations and service offerings in order to identify the best outcomes for customers
  • Providing enhanced support for identified key leaders
  • Taking care of the firm’s hardware assets by timely and accurate recording of all asset assignments
  • Maintaining awareness of EY Information Security policies and processes and ensuring these are adhered to
  • Assisting with projects, including support for firm sponsored events, office moves or buildouts and TechBars (technology showcase)
  • Assisting with PC builds and configuration
  • This role is required to physically work in an EY office.


Skills and attributes for success


  • Extensive experience supporting Windows 10 and O365 in an enterprise environment
  • Broad knowledge of PC hardware, mobile devices and peripherals
  • Excellent written and verbal communication skills
  • Exceptional customer service skills
  • Well organised, ability to multitask, prioritise your workload and meet SLAs


Ideally, you’ll also have


  • Three years support experience in a professional services organisation
  • Broad understanding of IP networking concepts
  • Experience working in an ITIL environment
  • Microsoft or other relevant professional qualifications
  • ServiceNow experience or similar service management tool
  • Mac support experience


What we offer


As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:


  • Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
  • Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
  • Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
  • Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.


Please apply to this role only through the ‘Apply’ link (not through the local office). Your application will then be routed to the appropriate recruiting team.


The exceptional EY experience. It’s yours to build.


EY | Building a better working world


EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.


Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.


Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

2nd Line IT Support Specialist
EY

Unknown / Non-Applicable
Unknown
Unknown
Related Jobs

All Related Listed jobs

Life Science Graduate
Wentworth Life Sciences Limited Royal Tunbridge Wells, England 26000 - 27000 GBP ANNUAL Today

Confidence in interacting with clients, customers, or those youve not met before. This is a permanent, full-time, hybrid position (office and home working mix)

Administrator & Sale Co-ordinator
Roseberys London, England 23100 - 30000 GBP ANNUAL Today

Being the first point of contact for the department- answer enquiries both on phone, email and at reception regarding upcoming sales, consignments, general

Physician Associate in Senior Health
St George's University Hospitals NHS Foundation Trust London, England 49036 - 55049 GBP ANNUAL Today

There is Consultant and Registrar support and supervision at all times and will be encouraged to participate in audits, research and to attend regular

Sales Consultant (20hrs) (MAT Cover)
The Watches of Switzerland Group Bath, England Today

Here at Goldsmiths, alongside a competitive salary our benefits also include sales related commission and staff discount. Job Types: Part-time, Temporary.

Grounds Assistant
Darwin Escapes Holywell Today

We are looking for a Grounds Assistant to join our team at Talacre Beach Resort in Talacre, Flintshire. Fantastic hourly rate of 11.00! This is a permanent position to work full time hours. This...