Field Engineer Newbury, England
Job description
Location: South East / East Anglia
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time (37.5 hours per week – Mon to Fri)
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers
What You'll Do
To take technical ownership of the Vodafone service to the customer account, support management and provide inspired technical leadership to a team of highly skilled engineers working on a key blue chip account that is strategically critical to both Vodafone and UK PLC.
- Based in a Field Team of 4 you will cover the South East and Anglia for our Enterprise Client to focus on maintenance and repair of their Network.
- Provide technical insight to key faults and scenarios where service is under threat or impacted and where customer representatives required face to face support to overcome outages
- Communicate with internal and external stake holders, to a high level of technical detail, whilst ensuring simplicity of resolution communications.
- Provide a key point of escalation for technical issues within the client and Vodafone – own it, solve it approach required.
- Take a key role in Technical Forums between Vodafone and the client.
Who You Are
You will be someone who is able to interface with all levels of management and account teams both internally and with customer representatives.
- Have the ability to work both within a team and alone efficiently and effectively.
- High evaluation, analytical and problem-solving skills.
- Relevant Network experience within Telecoms (preferred but not essential)
- Flexible approach to working hours (on-call and standby required)
- Excellent communication skills.
- Ability to be SC Cleared.
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What We Offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.
Together We Can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance
