2nd/3rd Line Support Engineer Reading, England
Job description
Reports to: Service Desk Team Leader
This is a hybrid remote role. Intially, you will be required to attend onboarding meetings in the Reading area, beyond that period we will typically meet as a team once per month in the Reading area.
This is an exciting opportunity to join a mid-sized provider of IT Infrastructure Managed Services. Due to rapid growth we are looking to add ambitious, driven individuals to our existing Managed Service Support team with scope to progress quickly as we grow.
You will be joining a dynamic and diverse technical team with complimentary skills with a high degree of collaboration and a commitment to world class service. This is a challenging place to work and very rewarding where constant learning is essential and performance is measured by outcomes.
Responsibilities:
- Work with 1st line to to provide advice and handle escalations in line with SLAs
- Take ownership of assigned cases throughout the lifecycle of support
- Ensure that all customer support calls and incidents are handled effectively with regular client communication conducted throughout
- Own and assist with regular tasks and functions that are key to service provision
The successful candidate will:
- Have strong written and oral communication skills and good telephone manner
- Be a self-starter, initiative-taker and be driven to achieve goals
- Possess the ability to manage and prioritise personal workloads
- Work well in pressured situations and work to deadlines
Relevant experience is required in the following areas:
- VDI (ideally Azure Virtual Desktop)
- Backup: Veeam, EVault, Arcserve, BackupExec or similar
- Virtualisation: VMware ESXi
- Cloud: Azure IaaS and SaaS, Microsoft 365
- Windows Server Fundamentals (Active Directory, Group Policy etc.)
Experience in any of the following technology areas would be advantageous but not essential:
- Cloud: Azure, AWS
- Virtualisation: Hyper-V or similar
- Server & Platform: Windows Server, Active Directory, Group Policy & Exchange
- Storage: Compellent, 3PAR, MSA
- Networking: Firewalls, routers, load balancers, switches across a variety of vendors
- Service Desk: ITIL v3 or v4
Package
- 35 hour week (shifts rotate between 7am – 3pm, 9am – 5pm and 11am – 7pm)
- 25 days holiday
- Hybrid working
- Individual technical training plan including budget for courses and exams
- Leadership and personal development coaching
- Gym membership
- Quarterly social events (e.g. Escape Rooms, Go Karting, VR experiences)
- Pension
- Healthcare
Remote working with some face to face meetings throughout the year, competitive salary with additional benefits – Investments package after probationary period, Bupa Cover, Health Assured Employee Assistance Programme
Foundation IT (FIT) provide comprehensive managed services and professional services with a focus on the following:-
- Cloud Computing (Microsoft Azure)
- Secure Remote Working (Azure Virtual Desktop)
- Outsourced IT team
- IT leadership & strategy
We have a professional collaborative, hands-on and fun working style that delivers quality services to clients and makes FIT an enjoyable place to work.
People are at the heart of everything we do; investing in their personal and professional development is important to us and key to building healthy, long-lasting relationships as a group and with our clients and partners.
Our Values are Family, Innovation and Trust.
Our Business
Flexible working and virtual teams are the first steps towards fully digitised IT environments. Disruptive technology innovations drive this revolution, they enable people and businesses to do more. These innovations have begun to transform our relationship with technology. Every day we consume more and more business-critical functions "as a service". And these scalable, cloud-based solutions, powered by AI, are becoming more a part of our lives.
Successful organisations understand the need to turn their “business as usual” activities into an IaaS solution. And that's where we come in. We allow our clients to take part in the coming digital revolution. We free up time for innovative IT teams and offer expert support and advice to make change a reality.
Job Type: Full-time
Salary: £25,000.00-£35,000.00 per year
Benefits:
- Company events
- Company pension
- Life insurance
- Private medical insurance
- Profit sharing
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Reading
