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Client Happiness Assistant

Company based in Birmingham

Flexible working - 1 day in the office and 4 days from home

Job Description

£19,000-£22,000 a year, depending on experience. Clear goals and very regular pay reviews.

ABOUT US

Founded in 2007 we’ve provided more than 22,000 entrepreneurs and leaders all over the UK and USA with online freelance executive assistants that they can hire by the hour. Time etc makes it easier than ever for entrepreneurs to get things done and it provides meaningful work to hundreds of people.

We have a fantastic team of 30 passionate, hard-working, and engaged people in the West Midlands who work flexibly, combining time spent together in the office with plenty of home-working.

We’re proud to have one of the highest employee engagement scores possible (as tested by Gallup) and a Glassdoor score of 4.7. Find out more about us on

https://web.timeetc.co.uk/careers/

PLEASE NOTE A COVERING LETTER IS ESSENTIAL SO THAT YOUR APPLICATION CAN BE CONSIDERED.

YOUR ROLE

Working within our Client Happiness team, you will play a vital role in helping to ensure that our clients receive prompt and helpful replies to their help requests. You'll be using a combination of email and phone to assist clients - and you'll love this role if you get a kick out of helping people. Because our clients are so wonderfully diverse, this is a variety-packed role.

As a Client Happiness Assistant you’ll be responsible for:

• Matching our ambitious clients to our talented assistants

• Solving problems and answering queries via email and over the phone

• Making sure our clients are happy and are getting the most from the service

DO YOU MEET THESE REQUIREMENTS?

If some or all of these apply to you, this role is a perfect match:

• You're motivated by delivering great customer service
• You love helping people and solving problems
• You feel rewarded when the customer walks away happy
• You're a troubleshooter who loves investigating and fixing problems
• You’d like two days never to be the same
• You enjoy working towards goals/KPIs and deadline
• You get a kick out ticking stuff off your to-do list!
• You love prioritising tasks and working within a busy team
• You're dependable and take ownership over everything you do
• You have a desire to learn and improve
• You like to go home every day feeling like you’ve actually achieved something

OUR VALUES

• We Go Further: We don’t do ‘good enough'. We do the very best for our clients and each other.

• We're Smart: We use technology to work smarter, not harder. We don’t ignore problems, we solve them.

• We’re Entrepreneurial: We think on our feet. We own what we do. We move quickly and fearlessly try new things.

• We Do The Right Thing: No one walks away unhappy. We put problems right, regardless of cost.

• We’re In It Together: It’s a team effort. We’re stronger together. We grow together.

WHAT WE CAN OFFER YOU:

• Starting salary £19-22K depending on experience

• Upwards pay reviews every 10 months

• Flexible working including work from home, office or both

• Performance coaching to help you be the best

• Fantastic progression and learning opportunities

• Your Birthday off, plus £25 to spend

• Holiday allowance that automatically increases over time

• Regular expert workshops and unlimited online courses

• Free Gym

• VIP Airport Lounge Access

• Free Spotify or Netflix

• Your own Executive Assistant

• Annual Personal Volunteering Day

• Pension Contributions

• Home-working package including desk, chair, and monitor

Job Types: Full-time, Permanent

Salary: £19,000.00-£22,000.00 per year

Benefits:

• Casual dress
• Childcare
• Company pension
• Discounted or free food
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Are you able to work from home 4 days a week and in our Birmingham office 1 a day week?
• Please tell us why you're interested in applying and something funny or interesting about yourself in order to be considered

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in Birmingham, B16 8PE