1st Line Support Technician

1st Line Support Technician Bristol, England

Your Tech Future Ltd
Full Time Bristol, England 24000 - 26000 GBP ANNUAL Today
Job description

Paid volunteering days | Private Medical Insurance | Hybrid working | Discretionary Bonus

Due to expansion, our client is looking for an experienced 1st Line Support/Helpdesk Technician. As first point of contact for users; whether they require support, guidance or diagnosis of simple technical problems, as well as escalation.

Responsibilities of the 1st Line Support/Helpdesk Technician will include:

  • Providing application support (productivity tools and business applications) including incident & problem identification, analysis, diagnosis, and resolution or escalation when necessary. Supporting users across multiple sites using various tools including remote access, telephone, face to face and email
  • New hardware and software installations, configurations and upgrades
  • New starter setups and desk installs
  • Identifying recurring and common incidents and actively contributing to the reduction of these with proactive solutions

Requirements of the 1st Line Support/Helpdesk Technician will include:

  • Previous experience in a technical IT support environment and strong customer service skills to compliment
  • Strong working knowledge of Microsoft desktop and server technologies
  • Willingness to learn and a keen interest in technology

This is a fantastic opportunity to build on your existing tech experience with a highly skilled team and a fantastic culture. With a really strong benefits package and a 'people first' approach to their business, this is a great opportunity to build a long-standing career with a business.

The role will be fully office based and as such, candidates will need to be able to commute to Bristol on a daily basis. A driving licence will also be required as some visits to other sites may be required.

Reference: YTF503
Recruitment Contact: Lynsey Skinner

Job Types: Full-time, Part-time, Permanent

Salary: £24,000.00-£26,000.00 per year

Benefits:

  • Company pension
  • Cycle to work scheme
  • Flexitime
  • Private medical insurance
  • Sick pay

Schedule:

  • Flexitime
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Bristol: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: YTF503

1st Line Support Technician
Your Tech Future Ltd

Related Jobs

All Related Listed jobs

Event Assistant - Central London
Soho House & Co. London, England 32009 - 39100 GBP ANNUAL Today

In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Support the Events Team with enquiries and pro active activities.

Sales Admin Support Assistant
Lloyds Banking Group Basildon, East of England, England 23370 - 24600 GBP ANNUAL Today

We process internal and external admin tasks for our sales colleagues and customers alike. You will triage our customers on the telephone before introducing

Care Support Worker - South Liverpool
Homecarers (Liverpool) Ltd Liverpool, England 10.25 - 11 GBP HOURLY Today

The opportunity to complete a care certificate, which is a nationally recognised qualification and further opportunities for professional through

Sortation Operative
Amazon Warehouse Birmingham, England 11 GBP HOURLY Today

You may need to be able to handle a full range of Amazon products, including alcohol and meat products. Scan, sort and divert packages containing the full range

education
Outcomes First Group Leeds, England 30000 - GBP ANNUAL Today

Full Job Description

How would you like to be paid for five days but only work...