1st Line Support Technician Bristol, England
Job description
Paid volunteering days | Private Medical Insurance | Hybrid working | Discretionary Bonus
Due to expansion, our client is looking for an experienced 1st Line Support/Helpdesk Technician. As first point of contact for users; whether they require support, guidance or diagnosis of simple technical problems, as well as escalation.
Responsibilities of the 1st Line Support/Helpdesk Technician will include:
- Providing application support (productivity tools and business applications) including incident & problem identification, analysis, diagnosis, and resolution or escalation when necessary. Supporting users across multiple sites using various tools including remote access, telephone, face to face and email
- New hardware and software installations, configurations and upgrades
- New starter setups and desk installs
- Identifying recurring and common incidents and actively contributing to the reduction of these with proactive solutions
Requirements of the 1st Line Support/Helpdesk Technician will include:
- Previous experience in a technical IT support environment and strong customer service skills to compliment
- Strong working knowledge of Microsoft desktop and server technologies
- Willingness to learn and a keen interest in technology
This is a fantastic opportunity to build on your existing tech experience with a highly skilled team and a fantastic culture. With a really strong benefits package and a 'people first' approach to their business, this is a great opportunity to build a long-standing career with a business.
The role will be fully office based and as such, candidates will need to be able to commute to Bristol on a daily basis. A driving licence will also be required as some visits to other sites may be required.
Reference: YTF503
Recruitment Contact: Lynsey Skinner
Job Types: Full-time, Part-time, Permanent
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Flexitime
- Private medical insurance
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bristol: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: YTF503
