X11 Customer Service Advisors – Milton Keynes - £23,000 Milton Keynes
Job description
Avaliable Job Today Oakley Recruitment is working in partnership with a well-established global, organisation based in Milton Keynes. This is a great opportunity for someone with a passion for customer service on a permanent contract.
Summary
You will be answering calls from current and prospective customers, providing product information and helping with account services and account maintenance
Duties & Responsibilities
- Resolving customer queries via phone and email
- Ensuring all customer accounts are updated correctly
- Escalating queries within accordance to business procedures
- Identifying any issues or risks with customer information
- Adhering to KPI’s individually and as part of a team
- Participating in projects to drive excellence within the team
Skills and experience
- Able to work independently in a team-oriented, fast-paced environment with a passion to deliver exceptional service to customers
- Strong interpersonal skills, able to work within a team
- Excellent written and verbal communication skills
- Experience in delivery of customer service
Package and benefits
- 23 days holiday plus bank holidays
- 37.5 hours Monday - Friday, weekly shifts 8am – 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working if preferred
- Hybrid working, 3 days in the office 2 days in the office
- Free parking
- Contributory pension scheme up to 11% contribution from employer
- Comprehensive Private medical insurance personal and immediate partner/ family members and upgrade plans available
- Season ticket loan
- Business Travel accident insurance
- Life assurance 8x annual salary plus ability to top up to total 14x salary (salary capped at GBP130k)
- Competitive discretionary annual bonus
- Employee assistance programme
- Free onsite gym
- Critical health services
- Occupational health
- Bike4work scheme
- Employee offers
Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
Job Types: Full-time, Permanent
Salary: £23,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site gym
- On-site parking
- Private medical insurance
Schedule:
- Monday to Friday
Work Location: One location
Reference ID: EJ239
