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Looking for a great opportunity to work with the largest RV Dealer in the industry? Interested in developing or advancing your career?

We are looking for a highly motivated, enthusiastic team player to join our Kelowna, BC Dealership as a Warranty Writer. This is a Full-Time, Regular position.

The primary focus of the Warranty Writer is to effectively and efficiently deal with all aspects of warranty administration, from initiating a warranty claim to submitting for final payment.

WHY JOIN OUR TEAM

We offer our team members many benefits to help them achieve their goals and support our company culture. We are looking for team members who align with our Values and who are Humble (emphasize team over self), Hungry (thinking about the next opportunity for success) and Smart (have good judgement and intuition about group dynamics and the actions of their words). In return, we offer the following:

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Employer matching RRSP program
• Corporate discounts on computers, flights, hotels, etc.
• Employee/Family Bursary Program
• Friendly and supportive work environment and an ambitious team
• Discounts on RV purchases, rentals and parts
• Company events focused around social action and getting together as a team

JOB DUTIES:

• Discussing warranty concerns with customer and RV Service Technician
• Starting initial contact with the manufacturer to describe warranty concern
• Providing the manufacturer with digital pictures of defect and estimate of repair hours needed to complete the task
• Preparing documentation under the appropriate job on the work order
• Placing all warranty parts orders (including obtaining approval from manufacturer, ordering, receiving and signing them out to the proper work order).
• Ensuring manufacturers are billed accurately
• Scheduling service customer appointments and ensuring follow up with your customers
• Completing work order and collecting payment for work once service is complete Performing additional duties as directed by the General Manager

REQUIREMENTS:

• Have warranty Administration training and/or experience
• Have customer service experience and be service orientated
• Have excellent communication skills
• Be a strong team player
• Have the ability to prioritize and stay organized
• Have problem solving and analytical skills
• Have the ability to multitask in a fast-paced environment
• Have secondary education and or related experience

TO BE SUCCESSFUL IN THIS ROLE, YOU MUST:

• Be a team player
• Be hard working
• Have a great attitude
• Be trustworthy
• Be energetic

Fraserway RV is Canada’s largest vertically integrated RV Company. Our full-service dealerships span from coast to coast, helping our customers feel at home wherever they are on their Canadian adventure. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customer’s vacation dreams are realized.

If you know this is the position for you, we would like to hear from you. Please submit your application with a copy of your resume and cover letter to be considered.