Find More Than 10K+
United Kingdom Jobs

As Caretaker you will contribute to our vision of being the UK's favourite residential property manager by:

• Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
• Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety to maximise presentation.
• Supporting the Development Manager with individual customer requests in a polite and professional manner, exceeding customer’s expectations.

The Caretaker reports directly into the Development Manager

About You

You will be an experienced caretaker with at least two years’ experience working in a similar role and completing maintenance duties. You will have a good understanding of Health and Safety regulations including COSHH. You will be confident, polite and a courteous communication with the ability to build and maintain strong relationships. An exceptional customer service provider, you will have the ability to work on your own initiative, manage and prioritise your own workload.

Main Responsibilities

• Act as main point of contact on site to all customers providing information about the Development and the surrounding areas, key contacts and location advice.
• Investigate first level complaints within the development.
• Responsible for the cleaning and up-keep of the buildings and grounds area.
• To handle parcels and packages that have been delivered daily. Due to the size of each development this can range from 50 to 500 parcels and packages a day.
• To conduct site walk rounds daily, all faults/maintenance and repairs reported to the development manager and to the relevant contractor. These reports passed over within the hand over log.
• Investigate faults and issues that arise within the development, this can be from leaks to fire alarms or bike theft. These reports must be documented within the hand over log.
• Daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas.
• If required, disposal of rubbish in the designated rubbish collection area.
• To carry out deep cleaning as and when requested.
• Report any maintenance issues that may arise to the development manager
• Be prepared to perform any other reasonable duties, as requested by the development manager

Who are we?

FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales, and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.

FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.

Why choose us?

By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.

The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.

What’s next?

To start your application for this role we will ask you to upload your CV and answer a few questions.

Our recruiters will work with our managers to review your CV. If unsuccessful you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.