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Workshop Controller

At Peoples we believe in putting people first, whether that is our customers or our staff. As a Company we want to be the go to Ford Sales and Servicing specialists in Scotland and the North West of England. Our customers are at the heart of everything we do and when we say we are going to do something, we stick to our commitment! We want to exceed our customers’ expectations and to do this we need everyone in our business to play a pivotal role in delivering the absolute best level of service.

We are looking for an enthusiastic and experienced Workshop Controller to join our high volume Edinburgh Dealership. This is a fast paced role where no two days are the same and it is a role which requires excellent organisational and communication skills as well as a strong focus on attention to detail. The role will be pivotal in supporting the Service Manager to ensure the profitable, efficient and effective running of the Edinburgh Service Department, resulting in the highest quality of work and service for customers.

Responsibilities:

Reporting to the Service Manager, responsibilities will include:-

• To distribute and control the issue of work to Technicians to maximise quality and overall efficiency.
• To support in the achievement of budget performance for the department by maximising the number of hours sold, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales.
• Regular review of upcoming workloads, ensuring all work is completed timely and accurate, managing the customer’s expectations at all times.
• To assist management in implementing and maintaining effective processes to achieve the highest possible CVP levels in excess of the manufacturer national average.
• To report and seek advice on any problems highlighted whilst work is being conducted so that these may be overcome and the customer is kept informed where delays result.
• To ensure all work is carried out with due regard to health, safety and welfare of both colleagues and customers.
• Familiarisation of Ford Motor Company Bulletins relating to technical and warranty procedures.
• Dealing with customer complaints as required.

What you’ll have:

• A minimum of 5 years’ experience of working within a busy Service Department is essential.
• Experience in a high volume dealership is desirable but not essential
• You must have mechanical awareness and understanding of cars and parts.
• Have good attention to detail.
• Committed to delivering a high level of customer service.

Hours:

Your normal hours of work will be on a rota basis to cover the Service Department Opening hours along with a Saturday on a rota basis.

Rewards and Benefits:

• Discounts on all our company products and services. This includes offers which are exclusively available to Peoples and Ford employees across our best range of Ford vehicles. We also offer friends and family discounts
• Fantastic rates of pay
• Premium rates for all overtime and regular overtime available for those who like to keep busy
• Generous bonus
• Instant access to the Peoples Refer a Friend programme. Not only do you get paid for recommending a friend to work for us, but we will pay you if you recommend new customers too
• Instant access to Peoples Rewards with 1000s of online retail discounts available to every employee and no spending limits