Workshop Controller Wakefield, England
Job description
Permanent, Full Time, Monday to Friday with Saturday mornings on a rota, if you work a Saturday you will receive the following Wednesday afternoon as time off in lieu.
Salary £35,000.00 per annum with £44,000.00 OTE
Previous experience in a similar role or as a qualified technician within the Motor Trade is essential to be considered for this position.
THE JOB
As the Workshop Controller for the Jaguar brand, you are accountable for the performance of the workshop. You are pivotal in ensuring the department delivers work on time and to a high standard.
You will be a key contributor to the success of the business through effective resource allocation, efficient work scheduling and ensuring workshop machinery and tools are maintained, and that equipment, stock and consumables are well managed.
You will:
- Be responsible for the efficient running of the workshop and maintaining high levels of productivity.
- Ensure the workshop machinery and tools are maintained, thus maintaining a professional workshop environment at all times.
- Install a ‘right first time’ mentality with all your direct reports.
- Provide technical support when required, during training or MOT testing.
- Ensure team compliance with processes to ensure recording and invoicing accuracy
- Ensure good housekeeping and security in the workshop, leading by example.
- Liaise with the Service department to ensure customers are kept informed and manage any complaints that may arise
SKILLS
You will demonstrate:
- Prior knowledge of the automotive industry
- Proven experience of coaching and mentoring staff
- A passion for customer service
COMPANY
Benefits include 30 days holiday (including Bank Holidays) rising to 33 days with length of service, employee discounts, free parking, cycle to work schemes & access to generous discounts at various high-street stores, supermarkets, restaurants & cinemas.
E W Hatfield was established 100 years ago in Sheffield and the Hatfields Group now extends across the North of England and Shropshire. We are family owned and managed and pride ourselves on a having very large number of long serving employees. We have created a great atmosphere for all staff to work and we support each other in the business regardless of department.
In 2022 Hatfields were awarded Jaguar Group of the Year, Jaguar Retailer of the Year and ranked 2nd best Land Rover Group of the Year. We also received various Outstanding Customer Service Awards. Our website will tell you more about us, what we do and why we do it so well.
Job Types: Full-time, Permanent
Salary: Up to £44,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Store discount
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus scheme
Work Location: One location
