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Workplace Experience Coordinator

Location – London, SE1 7ND

Hours – Monday – Friday, 08:00 to 17:00

Company Benefits:

• 22 days holiday plus BH (pro rata)
• Employee discounts via Perkbox
• Dental Insurance
• Cycle to work
• Access to a virtual GP and access to a health & wellbeing app
• Training & Development

Are you dedicated to delivering great service and want to join a growing company that looks after its people? Have you got skills and experience in a similar role with a customer focused mind-set? If so then we have got the role for you.

Our client is a global technology company and in this role, the Customer Experience Co-Ordinator will deliver and maintain excellent customer service. As a Customer Experience Co-Ordinator, you will be the first person a visitor or client meets or speaks to on the telephone, therefore you will be responsible for the all-important good first impression by demonstrating a high level of customer care and professionalism at the client site.

As Customer Experience Co-Ordinator, you will:

• Periodically inspects and maintains common area Printers / Coffee machines equipment to ensure good operating condition. Arranges equipment service as needed.
• Responsible for the image and visual standards of the site taking ownership of any issues or concerns.
• Proactive management of customer experience initiatives through direct engagement with customer staff and other suppliers.
• Responsible for making a good first impression for the organisation.
• Coordinate activities related to delivery of workplace experience services for clients, where offered, including administrative support for teams.
• Provides coordination and administrative support for delivery of Workplace Services such as:

• Concierge
• Conference & Meeting Room Management
• A/V Support / Set up support
• Meeting & Event Management
• Community Programs
• Workplace Coaching & Onboarding
• Parking & Commute
• Mail Services
• Office Supply Management
• Moves, Adds, Changes
• Furniture Management

Our Ideal candidate will need to have:

• Experience within a similar role – can demonstrate related experience eg. Front Desk, Concierge, Hospitality, Room Management or Customer Service roles is preferred
• Ability to demonstrate an excellent standard of spoken and written English.
• Ability to use computers to beginners level for word and outlook.
• Experience of working in a customer service environment.
• Ability to demonstrate organisational skills.
• Ability to multi-task and show initiative with an eye for detail.

We’ll provide you with full training once you start and make sure that you have everything you need to do a great job. You will already have experience of working in a similar environment and the ability to deal with people at all levels.

You will be paid between £28,000 -£ 32,000 and you will have access to Apleona employee benefits that will be available to you as soon as you start.

Apleona is an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.

If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps.