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We are currently seeking X100 Working from Home Customer Service Advisor's to join a busy Customer Service team starts 27th April ( it is a bring your own device role)

• You will be expected to have use of a laptop with min windows 10 and a working camera ( training is done over zoom)
• own headset
• strong wifi connection and somewhere quiet to work at home
• £10.90ph
• Subject to a DBS check

Operational Hours will be 5 days out of 7 between 9am till 6pm

Our client prides themselves on delivering first class customer service, quality as well as service and value, so we are looking to create a customer service team with these same values and to promote brand awareness.

Main Responsibilities

• To process a high volume of customer service enquiries accurately and resolutely within handling times, while fully respecting any quality assurance requirements
• To ensure all processes and procedures are fully adhered to, satisfying customer requests to the highest standard and within service levels
• To liaise with colleagues, where required, to resolve customer queries
• To deliver first class customer service, promptly handling all calls received; foster strong customer relations and actively promote the brand and its values.
• Establishes and maintains the highest level of customer care and delivery standards ensuring customer queries and complaints are addressed in a prompt and amenable manner and where applicable, directed to the relevant department on the client's behalf

Desire

• Ability to suggest improvements to processes to drive customer service efficiency's
• Being willing to take on the unknown, hold a conversation with the customer and pay attention to detail, rather than relying on a script
• A strong work ethic

If this sounds of interest, please register with us at www.hrgo.co.uk/register. Once completed please contact Emma on 01513471110 please make sure you tick your local branch as Liverpool.