Job description
Attendance/Performance Incentive of up to $2.00/Hour on top of the regular listed pay!
Purpose of Position:
Assist in driver sign-in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner.
Responsibilities:
- Provides manifests to drivers upon report; assign vehicles, radios and other equipment
- Accurately record driver shift start and end through VDS, Trapeze and/or any other designated programs or procedures
- Coordinate vehicle needs and availability with maintenance, road supervisors and operations
- Monitor stand by drivers; coordinate with Dispatch for their need and potential assignment to routes; relieve from duty when not required
- Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service
- Maintains records, logs, and schedules of driver assignments and reporting status
- Sign drivers out at the end of their shifts; account for all equipment issued, review manifest and prepare and report information as required
- Accurately prepares reports on all activities occurring during their shifts or as requested
- Follows rules and regulations of the Company; follows instructions of management and supervisors
- Adheres to all regulations related to the Americans with Disabilities Act (ADA)
- Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
- Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
- Maintain confidentiality of passengers’ information
- Perform trip editing and/or VDS editing if assigned
- Perform dispatch clerical functions as relief
Other duties as required.
Qualifications:
Education, Licensing, and Certifications:
- High school diploma or equivalent, such as GED, required
Experience:
- One to two years of dispatch and/or customer service experience preferred
Skills and Knowledge Required:
- Ability to organize logical and efficient schedules and routes and adapt to changes
- Ability to read, comprehend and understand a map
- Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
- Ability to assist handicapped passengers when needed
- Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
- Strong written and oral communication skills
- Clear speech and pleasant phone demeanor
- Ability to use a multi-line phone system and handle multiple tasks concurrently
- Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups
Travel requirement (as a percent): <5% for occasional meetings
Pre-Employment Requirements:
- Must submit to drug testing and a criminal background check
- Must be able to maintain a DOT medical card
Physical Requirements:
- Must be able to work shifts or flexible work schedules as needed.
- Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
- Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
- The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
Job Type: Full-time
Pay: $21.75 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person