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Job description

Attendance/Performance Incentive of up to $2.00/Hour on top of the regular listed pay!

Purpose of Position:

Assist in driver sign-in and shift end, coordinating vehicle and other equipment assignments, in accordance with contractual obligations and company policies and procedures. Communicate clearly, professionally and in a timely manner with company employees. Represent the company to its customers and the public in a professional and courteous manner.

Responsibilities:

• Provides manifests to drivers upon report; assign vehicles, radios and other equipment
• Accurately record driver shift start and end through VDS, Trapeze and/or any other designated programs or procedures
• Coordinate vehicle needs and availability with maintenance, road supervisors and operations
• Monitor stand by drivers; coordinate with Dispatch for their need and potential assignment to routes; relieve from duty when not required
• Coordinate with Dispatch to fill open runs or make driver or trip reassignments to ensure timely service
• Maintains records, logs, and schedules of driver assignments and reporting status
• Sign drivers out at the end of their shifts; account for all equipment issued, review manifest and prepare and report information as required
• Accurately prepares reports on all activities occurring during their shifts or as requested
• Follows rules and regulations of the Company; follows instructions of management and supervisors
• Adheres to all regulations related to the Americans with Disabilities Act (ADA)
• Handles passengers’ personal property left on vehicles in accordance to Lost and Found procedures
• Communicates with Dispatchers, Scheduling, Reservations, Operations to ensure service provision
• Maintain confidentiality of passengers’ information
• Perform trip editing and/or VDS editing if assigned
• Perform dispatch clerical functions as relief

Other duties as required.

Qualifications:

Education, Licensing, and Certifications:

• High school diploma or equivalent, such as GED, required

Experience:

• One to two years of dispatch and/or customer service experience preferred

Skills and Knowledge Required:

• Ability to organize logical and efficient schedules and routes and adapt to changes
• Ability to read, comprehend and understand a map
• Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes
• Ability to assist handicapped passengers when needed
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Strong written and oral communication skills
• Clear speech and pleasant phone demeanor
• Ability to use a multi-line phone system and handle multiple tasks concurrently
• Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups

Travel requirement (as a percent): <5% for occasional meetings

Pre-Employment Requirements:

• Must submit to drug testing and a criminal background check
• Must be able to maintain a DOT medical card

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• Majority of work is accomplished indoors and in air conditioned or well ventilated facilities
• Majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Job Type: Full-time

Pay: $21.75 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person