Welfare Support Officer - Belfast Belfast, Northern Ireland
Job description
VANRATH are delighted to be assisting our Major client with the Recruitment of Welfare Support Officer to join their fun and friendly team based in Belfast City Centre.
3 month contract - Potential for permanency
Mon - Fri - 37 hours.
EO2 - £26,596
Responsibilities:
Information Management
- Develop an understanding of the Troubles Permanent Disablement Payment Scheme and its underpinning legislation.
- Gain a thorough understanding of company file management systems, ensuring that key information is identified/collated and shared promptly when required
- Locating, identifying and collating all relevant information held by company for release to the applicant and/or the Scheme Administrator.
- Initial identification of individuals and/or groups within company existing client base for whom payments under the Troubles Permanent Disablement Payment Scheme and/or other Welfare initiatives may be applicable.
- Ensuring adherence to the provisions of GDPR in relation to the management of sensitive client information.
- Maintain detailed records of all interactions and correspondence. Update management information systems on a regular basis
Support Delivery of Welfare Advice Services
- Support the VPS/Welfare Co-ordinator to develop and coordinate support systems and processes to be utilised by Welfare Advisors employed in community and voluntary sector organisations.
- Develop and maintain a knowledge of the existing welfare system relating to victims and survivors and their families, to ensure pathways are seamless and responsive.
- Support VPS/Welfare Co-ordinator to identify / deliver upon the training and support needs of VSS staff and funded organisations and assist with building capacity to ensure quality services for victims and survivors.
Requirements:
Essential Criteria:
By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria:
1. 5 GCSEs grade A-C or equivalent (which must include English and Maths)
2. Candidates must demonstrate that they have a minimum of 2 years’ practical experience in each of the following:
· Using a variety of written, non-verbal and verbal communication skills to effectively engage with clients with non-complex and complex needs.
· Drafting operating manuals including, instructions and guidance on processes and procedures to be followed.
· Processing high volumes of information in line with office policies and procedures.
· Developing and delivering reporting templates, management reports and progress updates.
3. Experience in effective delivery of application-based schemes with a focus on client outcomes.
4. Experience working within a community, voluntary or statutory environment with clients with trauma, mental health and/or physical health issues.
Desirable Criteria:
1. A minimum of 2 years’ practical experience in each of the following:
· Working within the Welfare system in Northern Ireland
· Leading or participating in managing projects/programmes.
· Liaising effectively and successfully building relationships with vulnerable clients and a broad range of service providers.
Job Types: Full-time, Temporary contract
Contract length: 3 months
Salary: £24,000.00-£26,000.00 per year
Benefits:
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: Pd39338
