Welcomer

Welcomer Cambridge, East of England, England

Novotel Cambridge North
Full Time Cambridge, East of England, England 11.51 GBP HOURLY Today
Job description

Are the face of Novotel Cambridge North, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Main responsibilities:

Duties

  • Welcome every guest and provide exceptional service throughout their stay.
  • Personalising each interaction with guests to ensure a unique experience.
  • Engage with the team to ensure hotel quality and financial targets can be met.
  • Handling emails, phone enquires and other administration tasks.
  • Responsible for balancing banking transactions for the hotel.
  • Ensuring Novotel Standards are met and maintained.
  • Competent in taking reservations, upselling where possible to maximise on average room rates.
  • Assisting with Food and Beverage services if and when required.
  • Ensures all areas public areas are cleaned and adheres to Accor All Safety cleanliness standards against COVID-19.
  • Required to attend training sessions by company during day time.
  • Working hours include weekends and public holidays.

Work Experience

  • 1 years experience in a similar hotel role, is preferable but not essential
  • Have outstanding leadership skills.
  • Possess great interpersonal, communication and presentation skills.
  • Friendly, approachable with excellent customer service skills.
  • Attention to detail and exceptional organisational skills.
  • Strong team player and positive attitude.
  • Ability to work effectively under pressure.
  • Essential to be flexible with working hours.

Must already have the right to work in the UK

Benefits

  • You can work with multinational colleagues
  • Be part of a global community of hospitality industry
  • Opportunity to develop your career
  • A Bienvenue Card - offering a special staff rate at our hotels
  • Free Gym
  • Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Great work environment and colleagues
  • Personal development programs
  • Complimentary meals on duty and uniforms
  • Pension scheme
  • 28 days holidays including bank holidays (increasing yearly)
  • Free parking
  • Apprenticeship scheme
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Types: Full-time, Part-time, Permanent

Salary: £11.51 per hour

Benefits:

  • Company pension
  • Cycle to work scheme
  • Flexitime
  • On-site gym
  • On-site parking
  • Wellness programme

Schedule:

  • Flexitime
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location: In person

Welcomer
Novotel Cambridge North

www.all.accor.com
Paris, France
Unknown / Non-Applicable
Unknown
Company - Public
Related Jobs

All Related Listed jobs

HR Apprentice
Mytime Active Bromley, England 21674 GBP ANNUAL Today

Monitor probation periods, fixed terms contracts, family leave, acting up and secondments to ensure appropriate processing is undertaken in a timely manner.

Veterinary Radiographer
Royal Veterinary College 31711 - 36877 GBP ANNUAL Today

We are looking for a Diagnostic qualified radiographer with an interest in animals, or an experienced Registered Veterinary Nurse, to join our team of

Band 6 Service Manager
University Hospitals Birmingham Birmingham, England 33706 - 40588 GBP ANNUAL Today

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made

Digital Marketing Manager
Bippit London, England 40000 - 60000 GBP ANNUAL Today

Organic social: work closely with our Head of Community to create engaging, informative content to increase overall social engagement with our community of

Cake Baker-Bakery
Wenzel's The Bakers Watford, East of England, England 12 - 14 GBP HOURLY Today

Staff incentives including competitions and bonus schemes. Excellent training, including apprenticeship opportunities as well as lots of career progression and