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Job description

Department/Program: Performance Analytics

FLSA Status: Exempt

Job Summary:

This position involves the input and management of data in a variety of systems both internal and external.

Duties include:

• Focus on data quality and integrity and work with users to proactively ensure correct entry of information into data sources
• Liaison between operations and Mindshare to ensure increased utilization of data to drive operational performance
• Proactively monitor operational performance and bridge understanding of data analysis with operational performance to drive positive outcomes for our children and families
• Serve as an operational liaison between our Senior Data Analyst and case management staff to interpret data needs and data output
• Maintenance and preparation of existing reports including Excel pivot table charts and slicers in a timely manner.
• Assist with data clean-up activities in various systems
• Analysis of current processes and improvement to existing processes, systems, and reports
• The ideal candidate must possess one of the two spheres of knowledge:
• A deep knowledge of child welfare, the data that supports decision making, and how to obtain that data from various systems.
• In depth knowledge of data modeling tools and techniques
• Additionally, expert knowledge of Excel including pivot tables and charts is required.

Essential Duties:

• Perform review and analysis of FSSNF data, including comparative analytics to assess trends on a macro- and micro-level. 50%
• Answer ad-hoc data requests, as requested, by internal stakeholders to include narrative analysis and recommendations. 15%
• Develop and share expertise in FSSNF data systems including—but not limited to—Qlik, FSFN, Mindshare, etc. 15%
• Maintain and update data sources to ensure data integrity. 10%
• Conduct quality review of Performance Analytics team products and reports. 10%
• Other duties as assigned. As needed

Supervisory/Decision Making Authority:

This position does not require customary supervision and management of at least 2 or more full-time employees.

Two examples of the most common decisions made independently by this position on a regular basis without following prescribed procedures are as follows:

1. Analysis and presentation of System of Care trends and FSSNF performance to bridge operational understanding of strengths and gaps to drive successful child welfare outcomes
2. Proactively working to ensure data integrity to ensure performance output is accurate and reliable

Contribution and Impact:

Ensuring data integrity to thoughtfully analyze system performance to bridge operational understanding and drive successful outcomes for our children and families served in Circuit 6.

Strategic Value:

This position contributes to the business unit’s overall strategy. Quality and timely analysis via FSFN and other database systems ensures system success and recognizes areas for process and program improvement.

Minimum Qualifications:

Education:

Minimum Associates Degree Required

Experience:

Minimum of 1 to 3 years’ experience in data analysis

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Proficiency in Microsoft Office and expert in Excel.
• Knowledge of child welfare systems
• Presentation skills are required for leading training sessions.
• Outstanding organizational skills.
• Possess excellent verbal and written communication skills, hold critical information confidentially and in a secure setting.
• Ability to manage multiple priorities.
• Ability to work independently and utilize initiative, ability to be organized and meet strict deadlines.
• Ability to develop, interpret, adapt and apply guidelines and procedures.
• Ability to adhere to details.
• Excellent knowledge of web based applications and data validation functions.
• Strong skills in problem solving.
• Ability to understand legal documents.

Additional qualifications preferred but not required:

• Knowledge of business objects
• Knowledge of data warehousing and analytics
• Knowledge of SQL and database design

Licensure, Certification, and/or Registration:

Valid driver’s license.

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check (professional and personal)
• Clear a local background check from the county in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Provide a copy of all certifications and degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Largo, FL 33771: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Required)

Experience:

• Child Welfare Case Management: 1 year (Required)
• FSFN: 1 year (Required)
• Microsoft Excel: 1 year (Required)

Work Location: Hybrid remote in Largo, FL 33771