Welcomer

Welcomer Cambridge, East of England, England

Novotel Cambridge North
Full Time Cambridge, East of England, England 11.51 GBP HOURLY Today
Job description

Are the face of Novotel Cambridge North, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

Main responsibilities:

Duties

  • Welcome every guest and provide exceptional service throughout their stay.
  • Personalising each interaction with guests to ensure a unique experience.
  • Engage with the team to ensure hotel quality and financial targets can be met.
  • Handling emails, phone enquires and other administration tasks.
  • Responsible for balancing banking transactions for the hotel.
  • Ensuring Novotel Standards are met and maintained.
  • Competent in taking reservations, upselling where possible to maximise on average room rates.
  • Assisting with Food and Beverage services if and when required.
  • Required to attend training sessions by company during day time.
  • Working hours include weekends and public holidays.

Work Experience

  • 1 years experience in a similar hotel role, is preferable but not essential
  • Have outstanding leadership skills.
  • Possess great interpersonal, communication and presentation skills.
  • Friendly, approachable with excellent customer service skills.
  • Attention to detail and exceptional organisational skills.
  • Strong team player and positive attitude.
  • Ability to work effectively under pressure.
  • Essential to be flexible with working hours.

Must already have the right to work in the UK

Benefits

  • You can work with multinational colleagues
  • Be part of a global community of hospitality industry
  • Opportunity to develop your career
  • A Bienvenue Card - offering a special staff rate at our hotels
  • Free Gym
  • Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
  • Discounted hotel rates all over the world in Accor Hotels
  • Great work environment and colleagues
  • Personal development programs
  • Complimentary meals on duty and uniforms
  • Pension scheme
  • 28 days holidays including bank holidays (increasing yearly)
  • Free parking
  • Apprenticeship scheme
  • Continuously learn and develop yourself with our Accor Academy
  • Support your wellbeing in your professional and personal lives
  • Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
  • Participate actively in initiatives to build a more inclusive and sustainable world
  • And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Types: Full-time, Part-time, Permanent

Salary: £11.51 per hour

Benefits:

  • Company pension
  • Cycle to work scheme
  • Flexitime
  • On-site gym
  • On-site parking
  • Wellness programme

Schedule:

  • Flexitime
  • Monday to Friday
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Work Location: In person

Welcomer
Novotel Cambridge North

www.group.accor.com
Paris, France
Sébastien Bazin
$5 to $10 billion (USD)
10000+ Employees
Company - Private
Hotels & Resorts
1967
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About the role
Are you looking for a new opportunity where you can be part of a fantastic team who deliver their very best at all times? Would you...