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As a Welcome and Service Assistant, your role is to ensure that each of our customers receives an excellent welcome.

In this job, you will be welcoming visitors to our four coastal car parks at Porthor, Porthdinllaen, Llanbedrog and Aberdaron and our visitor centre, Porth y Swnt.

This is a fixed-term role from 20 March to 17 September 2023, where you will be expected to work from 10am to 4pm, 5 days a week. If you're looking for contract that offers more flexibility in the number of days you work, please view our other vacancy - IRC134658.

If you’re a friendly and chatty person who loves the outdoors, we’d love to hear from you.

Please note that the ability to converse fluently in Welsh and English is essential for this role.

Yn y swydd hon, byddwch yn croesawu ymwelwyr i’n pedwar maes parcio arfordirol ym Mhorthor, Porthdinllaen, Llanbedrog ac Aberdaron, ac yn ein canolfan ymwelwyr, Porth y Swnt.

Mae hon yn rôl cyfnod penodol o 20 Mawrth i 17 Medi 2023, a bydd disgwyl ichi weithio o 10am i 4pm, 5 diwrnod yr wythnos. Os ydych yn chwilio am gontract sy’n cynnig mwy o hyblygrwydd yn nifer y diwrnodau rydych yn gweithio, cymerwch gip ar ein swyddi gwag eraill - IRC134658.

Os ydych yn berson cyfeillgar a siaradus, sydd wrth eich bodd gyda’r awyr agored, rydym yn awyddus iawn i glywed gennych chi.

Noder, mae’r gallu i gyfathrebu'n rhugl yn Gymraeg a Saesneg yn hanfodol ar gyfer y rôl hon.

What it's like to work here:The Llŷn Peninsula is an ancient land, rich in culture and history. From iconic beaches to picture perfect fishing villages, the idyllic coastline of Llŷn has been enjoyed by generations of visitors who appreciate its breath-taking beauty, rich wildlife and fascinating heritage.

Our four car parks are important hubs that serve as an access point from which visitors can enjoy a day on the beach, access the Wales Coast Path and explore the wider area.

Our visitor centre, Porth y Swnt is a place to explore, learn, reflect and enjoy a glimpse of what Llŷn is all about as well as get ideas for activities, walks, attractions, and things to do on the peninsula.

Mae ein pedwar maes parcio’n hybiau pwysig sy’n cynnig pwynt mynediad i ymwelwyr allu mwynhau diwrnod ar y traeth, cerdded Llwybr Arfordir Cymru ac archwilio’r ardal ehangach.

Mae ein canolfan ymwelwyr, Porth y Swnt yn lle i archwilio, dysgu, myfyrio a mwynhau cipolwg ar hanfod Pen Llŷn, yn ogystal â chael syniadau ar gyfer gweithgareddau, teithiau cerdded, atyniadau, a phethau i'w gwneud ar y penrhyn.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.

Visitors are a vital part of what we do. As the Welcome and Service Assistant it’s your role to ensure that the welcome our visitors receive is warm and informative, setting them up for an amazing experience for the rest of their day. You’ll take the time to listen to and understand our visitors’ needs and go the extra mile to exceed their expectations. We’d like you to develop an outstanding knowledge of the area and be able to promote the work that we do and ways to support us. In addition, you’ll ensure high standards of presentation across our sites, carrying out litter picking and toilet cleaning.

You will be comfortable regularly working weekends and bank holidays.

Fel elusen gadwraeth fwyaf Ewrop, rydym yn gweithio’n galed i godi arian fel ein bod yn gallu parhau i ofalu am dreftadaeth ein hymddiriedolaeth.

Mae ymwelwyr yn rhan allweddol o’n gwaith. Fel Cynorthwyydd Croeso a Gwasanaeth, eich gwaith chi yw sicrhau bod ein hymwelwyr yn cael croeso cynnes ac addysgiadol, gan eu paratoi am brofiad arbennig am weddill y diwrnod. Byddwch yn cymryd yr amser i wrando ar anghenion ein hymwelwyr, a'u deall, a mynd gam ymhellach i ragori ar eu disgwyliadau. Hoffem ichi ddatblygu dealltwriaeth ragorol o’r ardal, a meithrin y gallu i hyrwyddo ein gwaith a ffyrdd o’ncefnogi ni. Yn ogystal â hynny, byddwch yn sicrhau safonau uchel o gyflwyniad ar draws ein safleoedd, yn ymgymryd â’r gwaith o godi sbwriel a glanhau toiledau.

Byddwch yn gyfforddus yn gweithio ar y rhan fwyaf o benwythnosau a gwyliau banc.

Who we're looking forWe'd love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

• Yn gallu gweithio mewn tîm - yn hyblyg ac yn addasadwy

• Trefnus a’r gallu i weithio heb fawr o oruchwyliaeth

• Cyfeillgar ac yn barod i helpu

• Yn canolbwyntio ar y cwsmer gydag agwedd gadarnhaol

• Brwdfrydig ac yn barod i ddysgu

• Dealltwriaeth o bwysigrwydd gwasanaeth gwych

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice