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Are you a driven people manager who can inspire and engage in equal measure? Do you have a passion for helping save special places? If so, we have an exciting opportunity supporting the Welcome Manager at Belton House.

Leading a vibrant frontline team of staff and volunteers, you'll ensure day-to-day operations run efficiently while nurturing the team to deliver against stretching targets, ensuring everyone feels welcome, and creating an exceptional service culture.

What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).

If you have a disability, and your qualities, skills and experience are a good fit with the 'Who we're looking for' section below, we will guarantee you either a telephone or face to face interview. Please contact us at [email protected], when you apply, to let us know, quoting the reference number for this vacancy.

Reporting to the Welcome Manager and operating within the Visitor Operations and Experiences department, you'll be driving visitor welcome at Belton. You'll be a self-starter who is confident to lead the site in the absence of a senior manager, with a great attitude to get stuck in. Working with our spirit of place and alongside the Visitor Welcome Team, you will grow our member support and link everything we do back to our cause.

Visitors are a vital part of what we do. As a charity, every penny we raise goes back into the continued conservation of special places like Belton. Click here for more information about this location

What you'll be doing:As the Welcome and Service Assistant Manager, you’ll lead by example to create a warm, professional welcome to our visitors. You’ll encourage the team to seize every opportunity to engage with our supporters and grow our charitable income - from promoting membership and low level giving, to gift aid and direct debit schemes

You’ll share the stories of our conservation work while creating meaningful moments for new and existing supporters, and you’ll work with the Welcome Manager to lead your team to achieve key fundraising and membership targets.

You’ll be responsible for the day-to-day line management of the Welcome Team - incorporating fifteen Welcome Assistants, a Train Supervisor and a large team of dedicated volunteers. You’ll oversee team rotas and group bookings and support the Welcome Manager with risk management.

You’ll also be responsible for the day-to-day operations, team communications, and presentation of Belton’s welcome areas. You’ll inspire and support the Welcome Team to deliver outstanding service by placing visitors at the heart of decision making and apply your high level of competence to deliver service recovery. Belton is open to visitors 7 days a week - weekend and holiday working are expected as part of your role.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice