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Working within a bustling atmosphere as part of passionate team, you'll play a core part in providing fantastic customer service.

Hours: 15 hours per week

Duration: Fixed Term Contract until 06-Nov-2023

Salary: £9.90 per hour

Weekend working will be required.

What it's like to work here:You'll be working as part of the Isle of Wight wide Visitor Welcome Team. Based mainly but not exclusively at the Needles Old and New Battery, a Victorian fortification perched high above the Needles rocks at the most westerly part of the Isle of Wight. Reporting to the Site or Duty Manager, you'll be working as part of a small team, welcoming visitors to the property and seeing that they have everything they need to enjoy their visit. There is on-site and eLearning to equip you to deliver the highest standards of service.

The Trust owns and looks after 10% of the total area of the Isle of Wight, including 17 miles of coastline, many areas of outstanding natural beauty and several unique historic attractions and features. We have 16 holiday cottages in our care on the Isle of Wight ranging from one to seven bedroom properties.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Assistant, it’s your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

• Ability to work in a team - flexible and adaptable
• Well organised and able to work with minimum supervision
• Helpful & friendly
• Customer focused with a positive attitude
• Enthusiastic with a willingness to learn
• An understanding of the importance of great service

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust properties for you, a guest and your children (under 18)

• Tax free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most locations

• Independent financial advice