Welcome & Service Assistant

Welcome & Service Assistant Manchester, England

National Trust
Full Time Manchester, England 21021 GBP ANNUAL Today
Job description

Working within a bustling atmosphere as part of passionate team this role as a Welcome & Service Assistant, plays a core part in providing fantastic customer service.

Hours: The contracted hours for these roles are 37.5 hours per week. The Viaduct is open 7 days a week, so regular weekend working is expected.

Salary: £10.78 per hour

Provisional interviews: 7th June


What it's like to work here:We’re a bit different at Castlefield Viaduct - we’re a new property with a new team, delivering a unique pilot scheme. You’ll be joining us at a very exciting time.

We’re a small team but we work within a wider context. As well as welcoming visitors to the viaduct, we also deliver community engagement and programming on and off site. Your main priority will be delivering excellent customer service and an outstanding visitor experience. However, you will also engage with stakeholders, local communities, and national and regional teams to help us to achieve the ambitions for the project.

We also regularly host evening events, which you will occasionally be required to support. However, we have a very flexible approach to working patterns and will do our very best to adapt to you as much as reasonably possible. You will work closely with other members of the Visitor Experience team on a daily basis and will report directly to the Welcome Manager.

Please note that we are a city centre site, and therefore there is currently no on-site staff parking available.

What you'll be doing:As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide excellent service to all our visitors, every day.

As a Welcome & Service Assistant at Castlefield Viaduct, it’s your role to introduce our visitors to this exciting pilot project through a bespoke tour and conversation. You'll be setting them up for an amazing experience and encouraging them to support the future of the viaduct. Importantly, you’ll be gathering and recording their opinions and feedback to feed into the possible evolution of the project.

You’ll be responsible for answering questions and making sure visitors can find everything they need. Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll work with the visitor welcome team to link everything we do back to our cause and our work.

You’ll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property. You’ll also champion fundraising as a key way our visitors can help the project grow to its full potential.

Please see the attached additional information and role profile.


Who we're looking forWe'd love to hear from you, if this sounds like you:

  • Ability to work in a team - flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice


Requirements :Compliance.Eligibility to Work in the UK
Fixed Term f/t (37.5 hrs pw to 24/09/24)

Welcome & Service Assistant
National Trust

www.nationaltrustjobs.org.uk
Swindon, United Kingdom
Rene Olivieri
$100 to $500 million (USD)
5001 to 10000 Employees
Non-profit Organisation
Civic, Welfare & Social Services
1895
Related Jobs

All Related Listed jobs

Stockroom Assistant
LPP Reserved UK London, England Today

Uses brand product knowledge to inform both fellow team members and customers about products. Confidently sells the brand and products to customers, building

Lloyds Bank - Customer Service Assistant - Oxford Carfax
Lloyds Banking Group United Kingdom 21200 - 21260 GBP ANNUAL Today

Acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.

Customer Engineer, Machine Learning, Digital Native Customers
Google London, England Today

You assist fellow sales Googlers by problem-solving key technical issues for our customers. Provide in-depth machine learning expertise to support the technical

first assistant manager
US Marine Corps Oceanside, CA 23 - 20 USD HOURLY Today

Duties

INTRODUCTION: The purpose of this position is toassist the Fitness Manager...

Communications Manager - Social Media
Square One Resources Limited London, England 62.5 - 68.75 GBP HOURLY Today

You will play a key role in driving the external communications and digital strategy to the next level and oversee their digital, social and content strategy