Welcome Hut Host Leatherhead
Job description
Beaverbrook is a carefully curated collection of two luxury hotels. The heart of the brand, Beaverbrook estate, is set amidst 400 acres of countryside in the Surrey Hills and comprises three distinctively designed venues, that make up the hotel, three restaurants and a Health Club & Spa, as well as indoor and outdoor activities, including a home cinema and meeting spaces for all occasions. What binds our hotels together is the Beaverbrook ethos – a warmth and thoughtfulness that makes every guest and employee journey unforgettable and that reflects our approach to exceptional experiences. Striving to turn visions into reality, for guests and employees alike, through unique opportunity and emotional hospitality, Beaverbrook offers something truly special within remarkable surroundings.
The Role
As a Welcome Hut Host you will be the first point of contact for anyone visiting our Estate.
This role is to welcome and assist our members and guests and all other visitors to ensure they reach the correct location on the Estate.
This is a multitasking role where the individual needs to ensure all departments are informed of their guests arrival by using various communication channels; radios, telephones and email.
Estate knowledge will be trained as it’s a critical part of the role when helping our visitors.
The Person
We are looking for an individual who is passionate about guest service and has the ability to make the best first impression. Personal presentation is key.
A strong communicator, who is well organised and has the ability to work under pressure, at times.
You will be self-motivating and happy to work alone.
In addition to a competitive reward, we are committed to investing heavily in your development and helping you grow a long-term career with Beaverbrook.
As a member of our team you can expect to receive:
- Competitive salary
- Discounts on retail, gym memberships, cinema tickets and many more with Hospitality Rewards App
- Personal development support
- Wide range of recognised qualifications and development opportunities
- Discounted rates on Food & Beverage
- Meals on duty for some positions
- 28 days annual leave(including Bank Holidays), rising by 1 day each year for 5 years
- Employee Assistance Programme with Health Assured
- Pension
- Long Service Awards
- Earn up to £1000 for recommend a friend scheme
- Cycle to work scheme
- Uniforms
- Free parking
- And other local benefits
Across the Estate our team will naturally deliver exceptional customer service to each other and our guests, reflecting our approach to unrivalled hospitality.
Beaverbrook aims to blend the elegant with the informal achieved through the delivery of its excellent and incredibly friendly team.
