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Salary: £20,900 - £24,800 pro rata

Location: Cambridge, CB2

Contract: Permanent

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

The key to our work is our colleagues, whose shared commitment enables us to have an ever-greater impact. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that's linear, or want to follow your own path, we'll support you, and help give you the resources and training you'll need to be bold and take ownership of what you do.

About you

We are looking for a candidate who is experienced in Front of House Operation and available to work every weekend at our Cambridge office, promoting a warm welcome policy. Having a pro-active and can-do professional approach to provide a positive visitor experience, being able to multi-task and remaining flexible is key to the role.

Effective communicator the with ability to remain calm, friendly and professional when working under pressure during peak times.

Proven experience in a fast-paced People, Hospitality and/or Retail environment.

Experienced computer knowledge- Outlook, Microsoft Excel & Word, Access Control Systems.

About the role

• Provide warm welcome to all customers, delivering a consistently high standard ensuring a positive visitor experience and customer satisfaction across our reception desks.

• Referral point for staff and colleagues within organisation, supporting the business by providing contact point to all colleagues as and when required.

• Managing the arrival and security of all visitors and staff, operating badge access system in line with company security policies.
• Delivering high quality customer service in reception administration which includes all relevant inboxes, as well as administration of additional tasks within organisation.
• Administration of meeting room bookings process as required, authorising and overseeing customer focussed meeting facilities & requests.
• Administration of Pool Cars & Pool Bikes, arranging bookings.

• Ensure all records and information are up to date.

Our mission is to contribute to society through the pursuit of education, learning, and research at the highest international levels of excellence. Which is why every year, we give vital support to millions of people in more than 170 countries around the world. From teachers and learners to researchers and academics, we help to build confidence, unlock potential, and enable success. We give people the opportunity to show what they've learnt, we spread knowledge, spark enquiry, and aid understanding.

We achieve this by embracing change, and continuously focusing on our customers' needs. And by collaborating, and carefully listening to our customers and to each other, we keep moving forward, keep innovating, and keep finding newer and better ways of doing things.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue your potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications being 27th February and interviews are scheduled to take place on 2nd & 7th March 2023.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

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