Wedding & Events Co-ordinator Huntingdon, England
Job description
Wedding and Event Co-ordination with Operations
The ideal candidate will be passionate about being part of Little Piggy’s successful catering and events business and will be committed to delivering the dream. Demonstrating excellent event planning and delivery abilities. We are looking for an energetic and passionate individual who will take the lead on improving and maintaining company event planning and front-of-house operations. With a keen eye for detail and a no-nonsense attitude, this individual will ensure client needs are exceeded whilst delivering events on budget and in line with company strategy.
We value committed individuals who are team players and who go the extra mile to help the team and business move forward. We have a ‘get stuck in’ attitude and expect the same of every member of the team. We are proud of our fun and vibrant working atmosphere and know that the right candidate will enjoy coming to work at Little Piggy Catering. We believe this is a very rewarding role for the right person and if you are self-motivated to complete your list of responsibilities then there is the opportunity to work flexible hours and manage your time how it best works for you. This is not an entry-level position, we are looking for someone who can confidently step into this role, bringing new ideas and ways of working to improve efficiency. This role requires solid industry experience in events.
Responsibilities:
Client Journey Excellence
- To continually review, develop and maintain the client journey process to ensure full customer confidence in the lead up to and satisfaction after events
- To manage the busy inbox effectively, promptly replying to emails and enquiries in a timely manner
- To communicate effectively with the client and ensure the Little Piggy Team are kept up to date with changes as necessary
- Work closely with the sales and marketing and kitchen teams to ensure the message between sales and delivery remains consistent, managing client expectations where necessary and communicating in house as appropriate
- Undertake menu and service amendments during the process and amend quotes/budgets accordingly
- Use the client management system to its full potential
- To deal with client concerns or complaints in a professional and timely manner
Event Planning
- To plan all elements of the weddings and events in line with the quotation and the budget
Create systems and procedures and carry out activities required to ensure smooth running of events including but not limited to;
Site Visits
Client Meetings
Tastings
Supplier Management
Creating necessary management documents and planning aids
Communicating event needs to the kitchen team in a timely manner to ensure client needs are met
Team Management
Lead the recruitment of part time event delivery staff
In conjunction with the HR/Directors develop job descriptions as necessary
Ensure staff members are inducted according to company protocols and ensure all staff have the relevant training commensurate with their role
Manage the rota to ensure event staffing is in line with needs and budgets. Aim for 10% of event value for part time staff.
Identify areas for continuous improvement and staff development
Develop respectful working relationships with staff and deal with any staff/safeguarding issues
Conduct 1-2-1 meetings with employees and parents as necessary.
Ensure necessary paperwork is prepared and completed to aid management.
Event Management
Ensure necessary equipment is available and packed for each event
Ensure necessary handover documentation is available for each event
On the day event management
Crisis management
Give feedback and highlight areas for improvement for the smooth running of events.
Supplier Relationship Management
To identify and develop relationships with all associates including venues/photographers etc to build relations in order to form symbiotic supplier relationships. Where possible identify where commissions may be sought and recommend venues for partnerships
Benefits:
- Free meal on shift
- Use of the company vehicles (pre-arranged)
- Employee discount in the cafe
- On-site parking
- Company pension
- Closed Christmas Day, Boxing Day and New Year’s Day
- Company events with our vibrant and fun team
- Annual Review of pay
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Incentives and benefits for meeting KPIs
Schedule:
- Day shift, with some evenings in line with event bookings
- 9.30am-4.30pm, Saturdays 9.30am-10.30PM
- 41hrs a week, hours in lieu gained during the summer months
- Tuesday to Saturday
- Salary contract
- 2 days off per week
- Flexible working hours if tasks are completed
What you bring to the table:
- Full UK Driving licence
- 3 years of experience in wedding or event management
- Exceptional communication skills
- Sky-high standards for organisation and precise attention to detail
- Growth Mindset
- Strong work ethic
- Ability to work on your feet
- Can do attitude for problem-solving and coping well under pressure
- Be capable of multitasking, prioritising, and managing time efficiently
- Be able to demonstrate excellent people skills exuding warmth and portraying a genuine desire to assist guests in planning and arranging a range of events including weddings, corporate functions and private gatherings.
- Have experience working as part of a team and have the ability to work effectively with others.
- A calm and accepting view to change and the ability to react to this quickly and efficiently
Job Types: Full-time, Permanent
Salary: From £25,000.00 per year
Benefits:
- Company events
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Ability to commute/relocate:
- Huntingdon: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Can you reliably work Saturdays during the summer months?
Experience:
- Event Management: 1 year (preferred)
Work Location: One location
Expected start date: 11/04/2023
