Wedding & Events Co-ordinator Huntingdon, England

Little Piggy Catering

Full Time Huntingdon, England 25000 GBP ANNUAL Today

Job description

Wedding and Event Co-ordination with Operations

The ideal candidate will be passionate about being part of Little Piggy’s successful catering and events business and will be committed to delivering the dream. Demonstrating excellent event planning and delivery abilities. We are looking for an energetic and passionate individual who will take the lead on improving and maintaining company event planning and front-of-house operations. With a keen eye for detail and a no-nonsense attitude, this individual will ensure client needs are exceeded whilst delivering events on budget and in line with company strategy.

We value committed individuals who are team players and who go the extra mile to help the team and business move forward. We have a ‘get stuck in’ attitude and expect the same of every member of the team. We are proud of our fun and vibrant working atmosphere and know that the right candidate will enjoy coming to work at Little Piggy Catering. We believe this is a very rewarding role for the right person and if you are self-motivated to complete your list of responsibilities then there is the opportunity to work flexible hours and manage your time how it best works for you. This is not an entry-level position, we are looking for someone who can confidently step into this role, bringing new ideas and ways of working to improve efficiency. This role requires solid industry experience in events.

Responsibilities:

Client Journey Excellence

To continually review, develop and maintain the client journey process to ensure full customer confidence in the lead up to and satisfaction after events
To manage the busy inbox effectively, promptly replying to emails and enquiries in a timely manner
To communicate effectively with the client and ensure the Little Piggy Team are kept up to date with changes as necessary
Work closely with the sales and marketing and kitchen teams to ensure the message between sales and delivery remains consistent, managing client expectations where necessary and communicating in house as appropriate
Undertake menu and service amendments during the process and amend quotes/budgets accordingly
Use the client management system to its full potential
To deal with client concerns or complaints in a professional and timely manner

Event Planning

To plan all elements of the weddings and events in line with the quotation and the budget

Create systems and procedures and carry out activities required to ensure smooth running of events including but not limited to;

Site Visits

Client Meetings

Tastings

Supplier Management

Creating necessary management documents and planning aids

Communicating event needs to the kitchen team in a timely manner to ensure client needs are met

Team Management

Lead the recruitment of part time event delivery staff

In conjunction with the HR/Directors develop job descriptions as necessary

Ensure staff members are inducted according to company protocols and ensure all staff have the relevant training commensurate with their role

Manage the rota to ensure event staffing is in line with needs and budgets. Aim for 10% of event value for part time staff.

Identify areas for continuous improvement and staff development

Develop respectful working relationships with staff and deal with any staff/safeguarding issues

Conduct 1-2-1 meetings with employees and parents as necessary.

Ensure necessary paperwork is prepared and completed to aid management.

Event Management

Ensure necessary equipment is available and packed for each event

Ensure necessary handover documentation is available for each event

On the day event management

Crisis management

Give feedback and highlight areas for improvement for the smooth running of events.

Supplier Relationship Management

To identify and develop relationships with all associates including venues/photographers etc to build relations in order to form symbiotic supplier relationships. Where possible identify where commissions may be sought and recommend venues for partnerships

Benefits:

Free meal on shift
Use of the company vehicles (pre-arranged)
Employee discount in the cafe
On-site parking
Company pension
Closed Christmas Day, Boxing Day and New Year’s Day
Company events with our vibrant and fun team
Annual Review of pay
It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
Incentives and benefits for meeting KPIs

Schedule:

Day shift, with some evenings in line with event bookings
9.30am-4.30pm, Saturdays 9.30am-10.30PM
41hrs a week, hours in lieu gained during the summer months
Tuesday to Saturday
Salary contract
2 days off per week
Flexible working hours if tasks are completed

What you bring to the table:

Full UK Driving licence
3 years of experience in wedding or event management
Exceptional communication skills
Sky-high standards for organisation and precise attention to detail
Growth Mindset
Strong work ethic
Ability to work on your feet
Can do attitude for problem-solving and coping well under pressure
Be capable of multitasking, prioritising, and managing time efficiently
Be able to demonstrate excellent people skills exuding warmth and portraying a genuine desire to assist guests in planning and arranging a range of events including weddings, corporate functions and private gatherings.
Have experience working as part of a team and have the ability to work effectively with others.
A calm and accepting view to change and the ability to react to this quickly and efficiently

Job Types: Full-time, Permanent

Salary: From £25,000.00 per year

Benefits: