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Job description

As part of an expansion of our current offering to one of our global clients, we are now looking to recruit for a Website Success Manager - a core team member as part of our client's Digital Factory – working as part of the Global Website Factory function. You will support our marketing stakeholders deploy their brands’ digital experiences on brand.com sites – owning website projects end-to-end and ensuring you delight both internal and external customers.

The role is a hybrid role with ideally up to 4 days at home, and 1 day a week on client site in the Slough area (client HQ). Occasional travel to Team 6ix offices in London may also be required.

You will be a core member of an established team, reporting into a pod lead in the Website Factory Team from a functional perspective, and an HR/dotted line to the Director of Managed Services at Team 6ix.

Key/Overall Responsibilities
You will work in a mini team of three people servicing a specific global region. In total the team is made up of four of these "pods". Each pod has a Team Lead, a Web Success Manager (this role), and a Digital Business Analyst. All teams report into the Head of Website Excellence at our client. What will you do?

• Own the project management of demand for website changes/updates using project management tools and great communication with stakeholders
• Detailed ownership of project status across active and newly initiated web projects
• Work closely with the Website Factory team + networks within the business, such as technical support teams to establish responsibilities and ensure progress is being made in projects
• Work with stakeholders, internal and external to remove blockers and ensure all stakeholders delivering against their responsibilities
• Identify demand upstream ahead of activation to ensure a well-managed operational pipeline in place
• Regularly engage with stakeholders on service levels and satisfaction

Skills, Knowledge & Experience

• 4+ years’ experience in project management roles
• Experience in managing digital projects for brands
• Experience of working in a creative / design environment, or digital operations environment, so has rigor and an understanding of briefing and creative processes
• Good understanding of website production processes and experience working with operational and technical resources
• Outstanding attention to detail
• Flexible approach
• A can do’ focused attitude with the ability to drive tasks forward and meet demanding deadlines
• Experience of direct senior client contact and management of client relationships
• Excellent communication and presentation skills
• Ability to manage multiple projects / sprints concurrently across different websites and stakeholder groups
• Experience of working across different CMS platforms (Umbraco experience a bonus)

Package and Benefits
In return Team 6ix will offer the following package and benefits:

• Salary range to be agreed based on experience.
• 25 Days Annual Leave
• Company pension (employee 4%/employer 4%)
• Employee Relevant Life Plan Policy with x3-4 annual salary cover (subject to eligibility)
• Discretionary company bonus scheme

Hybrid working: Home and Slough (client), with possible occasional trips to Team 6ix's London office.

Job Types: Full-time, Permanent

Salary: £50,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Application question(s):

• Deep knowledge of websites and the .com world is critical for this role, please highlight how your experience is relevant to Website management, analysis or projects.

NB: If you do not answer this question your application may be ignored.

• Will you require sponsorship for employment visa status in the United Kingdom? (now or in the future?)
• Are you legally authorized to work in United Kingdom?

Education:

• Bachelor's (preferred)

Experience:

• Web/Website/.com Project Management: 2 years (preferred)

Work Location: Hybrid remote in Slough

Reference ID: InD-Web_SM-Jun23v1