Web Application Support Agent Lincoln, England
Job description
** Applications must include a covering letter **
About the Role
PageTiger is a UK based SaaS company, and we are looking to recruit an enthusiastic, sociable person with a genuine passion for customer support to join our technical team in Lincoln. Reporting directly to the Support Manager, you will have good technical ability, a willingness to learn and be able to communicate in an approachable, supportive manner. An eye for design is also a must, as you will be supporting our customers to get the very best from our digital design tool.
As an important member of the Support team, you will respond to customer queries using our live chat messenger (Intercom), have excellent communication skills and be able to troubleshoot and analyse software issues whilst managing customer expectations. Regular tasks in addition to providing technical support include creating customer branded themes and supporting our Commercial team throughout the presales process.
You will be joining our Support team of two, whilst working closing with other members of our Lincoln and Richmond team.
Primary tasks:
- Live chat messenger (Intercom) and email based technical support
- Respond to and resolve technical queries/how to’s
- Offer guidance and inspiration to customers
- Work closely with our Development team to investigate, test and fix complex issues
- Design and build customer branded themes
- Support our Commercial team throughout the presales process
Other possible tasks:
- Produce and update online documentation
- Create video guides
- System testing
- Other ad hoc administration tasks as required
About Us
PageTiger’s platform provides organisations around the world with an online design tool for creating engaging interactive documents for internal communications, training, company magazines, brochures and catalogues. Our customer base includes some of the world’s leading names in banking, pharmaceutical, retail, construction and manufacturing, with new and exciting customers coming on board daily.
We are based in Lincoln’s innovation centre, Think Tank, which is only a short walk from Lincoln city centre, and pride ourselves on our relaxed yet busy working environment. We provide an excellent working setup which includes electric sit stand desks, multiple monitors, and the option to work from home two days a week.
With big expansion plans, this is a truly exciting time to become part of the PageTiger family and stamp your mark on a company heading for global success.
Benefits
- Exciting, fun, relaxed working environment
- Ultra-modern city centre offices with sit/stand desks throughout
- Opportunity to develop and nurture own ideas
- Good future opportunities in rapidly growing company
- Casual dress
- Well stocked cupboards/fridge/fruit bowls
- Company bar including beer on draft
- Company events
- Cycle to work scheme
- Private medical insurance
Job Types: Full-time, Permanent
Salary: £18,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Private medical insurance
- Profit sharing
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Education:
- A-Level or equivalent (required)
Work Location: Hybrid remote in Lincoln, LN6 7FL
Application deadline: 02/06/2023
Reference ID: PT-SDA-0523
