Reference Number: WV109

Closing Date: 31st July 2023

Hours: Part Time

Rate of Pay: Competitive

The Wave Destination Venue is looking for a number of Waterpark Assistants who share a passion for fun and providing excellent customer service!

You will be part of a team who will be responsible for delivering a friendly, diligent and professional experience to all. You will be supervising activities, maintaining standards of cleanliness and hygiene in the pool area, and ensuring that our customers are always in a safe and healthy environment during their visit.

We want our customers to have the best possible experience and go away with a positive impression of The Wave Destination Venue and CVLife.

You will have both great communication skills and amazing customer service. It is essential that you are an enthusiastic person with a willingness to learn new skills. This role is a great start to working towards becoming a Lifeguard with development opportunities, and ultimately a career within the Leisure Industry. The principle place of employment is The Wave Waterpark. Coventry. There is a variety of part time hours and days available ranging from early mornings, evenings, mid-week and weekend work. Apply today and Join Our Team!

DBS Clearance will be required for the successful candidate. Please click on this link for further details: https://cvlife.co.uk/dbs/

Job Description

Reporting to: Duty Manager

Scope

Coventry Sports Foundation and Culture Coventry Trust are operating as CV Life, so that the scope of this Job Description as a CV Life document extends to cover the employment of employment contracts held with either Coventry Sports Foundation or Culture Coventry Trust.

Overall purpose and objective of the role:

To assist the Water Park Supervisor & Duty Manager in the daily operation of the Sport Centre’s facilities and activities.

Main duties of the role:

• To attend training/refresher courses as appropriate to maintain knowledge and understanding of the Waterpark facilities.
• To assist with maintaining the cleanliness and appearance of the Centre and its surrounding site at all times.
• To continually refer to booking sheets and dismantle equipment as appropriate.
• To gain experience and obtain governing body qualifications in a range of sports/activities.
• To provide assistance in aspects of coaching and session delivery.
• To contribute to the professional development and guidance of Further Education and Work Placement students.
• To become familiar with the various procedures of reception duties, including all administrative aspects of record keeping and filing.
• To visit venues outside the Centre as required to promote the activities of CV Life.
• To patrol the building regularly and report any problems/breakages to the Duty Manager.
• To attend any relevant meetings and forums as required.
• To assist in emergency situations in accordance with the procedures detailed in the company’s Health and Safety policy.

This job description is neither exhaustive nor exclusive and may be reviewed and updated depending upon operational requirements and staffing levels.

Responsibilities for all employees

• To embrace and lead by example on the Company’s key values of PRIDE, PASSION and PERFORMANCE or those that might at any time be subsequently re-defined.
• To undertake all duties and fully comply with all of the Company’s general standards and those relating to the specific requirements of the role.
• To carry out tasks at a range of sites that are either operated or managed by the Companies / Trusts or where services are delivered by the Companies / Trusts.
• To be involved in any aspects or opportunities for sharing of good practice, expertise and responsibilities within the Companies / Trusts. To generally help promote the work and public image of the Companies / Trusts, always maintaining high standards of customer service and personal appearance.
• To attend and fully engage with all internal training and development requirements and opportunities, and maintain such qualifications as required by the demands of the role.
• To interact positively with customers adopting a friendly and professional approach at all times.
• To support the Company’s commitment to providing a safe environment for children, young people ad vulnerable adults, ensuring awareness of the Company’s Safeguarding Policy, Procedures and Practice Guidance, and to be vigilant, reporting any safeguarding concerns without delay.
• To comply with the General Data Protection Regulations when dealing with, maintaining, sharing and storing information.
• To undertake other duties as specified, which are appropriate to the qualifications, experience and general level of the post.

Person Specification

Essential Personal Attributes

• Outwardly enthusiastic and self-motivated.
• Show a flexible approach to work.
• Supportive to others.
• Adaptable and approachable.

Essential Knowledge and Experience

• Working knowledge and experience of the day to day duties within a leisure facility.
• General knowledge of Health and Safety practices surrounding sports and leisure facilities.

Essential Qualification

• Relevant nationally recognised pool lifeguard qualification.

Essential Special Skills

• Ability to work as part of a team or under own supervision.
• Ability to use initiative in unsupervised settings.
• Communication skills.
• Customer care skills.
• Literacy and numeracy skills.

Special Circumstances

• Ability to work unsociable hours including evenings, weekends, and Bank Holidays.
• Ability to travel between sites.
• Interest in working with underrepresented and disadvantaged community groups/individuals.
• DBS Clearance.

If you have any enquires, please contact our Human Resources Team by emailing [email protected]

Benefits

• Great development opportunities
• Work for an inclusive and culturally diverse organisation
• FREE health and fitness membership*
• FREE health and fitness membership for a family member or friend*
• FREE onsite parking at most sites
• DISCOUNTS on Centre activities*

(*not applicable to casual workers)

People from Black, Asian and Ethnically Diverse backgrounds, disabled, deaf and neurodivergent people are under-represented in our workforce, so we particularly encourage applications from candidates in these groups.

When applying for this position, please ensure you confirm the Job Title and the Reference Number as stated on this Job Advert.