Watch & Fine Jewellery Technician London, England
Chanel
Full Time
London, England
10.56 - 12.04 GBP Today
Job description
CHANEL has an exciting vacancy in the UK Flagship 173 New Bond St. Boutique. This new role will support and develop the strong excellence in customer experience and care at CHANEL by offering an in-house care workshop.
We are looking for a Watch and Fine Jewellery Technician to join the team in our Flagship boutique to offer and manage a range of repairs in store.
The candidate will be passionate about the world of watchmaking and jewellery and have at least five years’ experience in the aftersales sector. They will have excellent communication and organisational skills as well as have a fine eye for detail. This person will be at ease communicating at all levels of the organisation, whether it is with boutique staff or directly with customers. This role will report to the Boutique Director and provide strong support to the Operations Manager.
What Impact You Can Create At Chanel…
- Provide in store technical experience at our Flagship London boutique as well as provide support for all boutiques across the UK
- Drive and build the aftersales experience in store for our customers
- Elevate the client experience and provide key support to the Boutique teams
- Continue to elevate CHANEL’s desire to deliver excellent customer service
You Are Energised By…
- Creating a capability for business from inception with a view to delivering continuous improvement.
- Leading and supporting projects with multiple stakeholders that will deliver a step change for the business.
- The opportunities that outstanding repairs capability can deliver in strengthening the brands relationship with the customer.
- The need to learn and evolve constantly, ensuring the brand is always at the cutting edge of what is possible.
- The Watch & Fine Jewellery product and wider industry.
What You Will Bring…
- Acting as an ambassador for the brand, bring a proven competency of repairs within the jewellery and watch environment.
- Build a strong working relationship with our internal workshop based outside of London and act as a support for the existing team with current tasks.
- Immerse yourself fully into the retail environment with the confidence to interact with clients on a daily basis and at events and become an integral part of the client experience.
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Good awareness of the multiple aftersales tasks in order to perform the initial analysis on all watches and jewellery items coming in for repair. Tasks will include, but not limited to:
- Watch Diagnostics
- Battery change service
- Bracelet adjustments
- Demagnetisation
- Leak check
- Aesthetic control
- Cleaning of jewellery timepieces
- Engraving on jewelry pieces
- Shine and polish service
- Ability to work with boutique teams to update them on the status of repairs as well as liaise directly with customers to fully answer their technical queries on their pieces.
- Be responsible for logging in repairs, follow up all stages of the process, manage the spare parts process as well as undertake quality management of pieces in stock.
- A good understanding of equipment needed to perform tasks and carry out basic checks to ensure machines and equipment are maintained in good working order and highlight any issues in a timely manner.
- Ability to utilise analytical programmes to track and monitor the repair journey
- A track record of leading and supporting projects with openness and curiosity, while delivering effective outcomes in a timely manner
- A flexible approach to ensure timely delivery of projects, including travel across the UK and occasional international travel
What You Will Learn & What CHANEL Can Offer You...
- Delivery of excellence in an environment that places long term success of CHANEL at its forefront.
- Training with senior watchmakers to learn about the brand and its products in detail.
- Boutique experience dealing with clients and Boutique teams.
- An environment to express both your curiosity and capability, with the aim of creating sustainable long term personal and professional growth.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
Chanel
www.chanel.com
London, United Kingdom
Leena Nair
$10+ billion (USD)
10000+ Employees
Company - Private
Department, Clothing & Shoe Stores
1924
