Warehouse Operative Braintree, England
Job description
Warehouse Operative
We are the world’s foremost IT asset disposition company, and the market leader in our industry for 30 years. We are proud to name many of the world’s largest and most prestigious companies and organisations among our long-term customer base. As part of the Computacenter group, we continue to expand our Circular Services brand and global capabilities to Computacenter’s customer and partner community.
Reporting To
Operations Manager and Supervisors
Role Purpose
To work as part of a Warehousing team performing a number of different business functions for a range of client IT equipment including accurate receipt and booking in of stock, warehousing of stock, recycling and picking/dispatch of stock. Is self-motivated and can work under pressure to achieve daily individual and team targets.
- Carry out daily warehousing activities on a wide range of 2nd user IT equipment.
- Work with other members of the team to ensure departmental targets are achieved.
- Ensures all Client data is appropriately handled via approved company processes/methods.
- Communicates with management team providing feedback on daily activity, handover and challenges faced.
- Assists with any priority Client requirements, queries and problems as directed by the management team.
- Complies and adheres to Company Policies & Procedures (HR, Health & Safety, ISO Certifications, Other Industry Accreditations)
- Maintain site security and adhere to security policy & procedure.
- Maintains good housekeeping practices.
- Complete any other reasonable instruction from management.
Performance Indicators
- Achieves individual productivity targets/deadlines as set by line manager.
- Adhere to data protection/eradication policies
- Achieves high levels of accuracy in all areas of the role.
- Follows pipeline priorities as set by line manager
- Be presentable, well groomed and wearing correct uniform while at work.
- Achieve high levels of timekeeping and attendance.
- Keep personal work areas clean while contributing to cleanliness and organisation of the department.
- Participates in and successfully completes any company provided training.
Knowledge, Skills & Experience
- Good product knowledge of a wide range of IT equipment (preferred but not essential)
- Computer inputting skills, must be able to use computers at a basic level.
- Be flexible and positive with approach to challenge/tasks that arise.
- Demonstrates aptitude for working under pressure and can achieve individual targets/deadlines set.
- Good ability to communicate well with individuals on the team and with line managers (verbal and written)
- Demonstrates capability to assess and resolve basic problems as they arise.
- Experience with Microsoft Office at basic level (Excel, Word, Outlook preferred but not essential.)
- Flexi and/or Counterbalance fork truck licence (preferred but not essential)
- Power Pallet truck licence (preferred but not essential)
- Able to carry out safe manual handling regularly throughout the shift with a maximum lift of up to 20kgs.
Goals
Achieve 95% SLA on all contracts
Stay on top of all areas of production through managements requests and organisation. Report issues impacting performance. Keep down time to a minimum.
Achieve Increases in accuracy in all areas of the warehouse.
Stay on top of all areas of production through managements requests and organisation. Report issues impacting performance. Keep down time to a minimum.
Department standards.
Stay on top of all areas of production through managements requests and organisation. Report issues impacting performance. Keep down time to a minimum.
Putting Customers First
- Is always results-orientated - delivers what is needed, when it is needed and overcomes barriers
- Keeps the customer at the heart of everything they do- even when faced with uncertainty and pressure
- Listens to the customer carefully, manages and meets their expectations
- Recognises and takes immediate steps to handle an issue or potential problem or lets the right people know about it
Being Straightforward
- Communicates in a clear and straightforward way - written and/or verbally
- Asks effective questions to understand problems, situations and opportunities
- Solves problems that help provide a better service for the customer
- Looks for advice, decisions and support when unsure of what to do
Keeping Promises
- Focuses on problem prevention first, then problem-solving
- Is committed to the highest priorities, objectives and manages expectations
- Expresses an appropriate sense of urgency to deliver key results on schedule
Understanding People Matter
- Makes others feel comfortable in discussions by being sensitive to their point of view
- Treats everyone with trust and respect and encourages an open exchange of information
- Works in a collaborative way to achieve objectives
- Demonstrates integrity in everything they do
Considering The Long Term
- Demonstrates a clear understanding of their team's objectives and purpose
- Focuses on quality and adopts a ‘right first-time’ attitude to all work activities
- Is open to new ideas, initiatives and ways of working
- Uses best practices to drive consistency
Inspiring Sucssess
- Takes advantage of learning opportunities
- Organises own work to accomplish tasks within given deadlines and other priorities
- Is actively interested and seeks other’s opinions and feedback
