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The Main Purpose of the Role:

• To be a key part of the warehouse administration team and to support the Area Managers and Warehouse Manager in the smooth running of the entire warehouse function.
• To ensure all business requirements and customer requests related to administrative activities are carried out in full as required.
• To ensure accuracy and availability of stocks within the warehouse by following all operational processes and procedures correctly relevant on the Warehouse Management System (WMS).
• To work cohesively with all other support functions within the wider operation and carry out any other tasks as reasonably requested by the business.

Requirements:

• Excellent verbal communication skills and the ability to communicate effectively with customers and co‐workers.
• Excellent written, numeracy and accurate data entry skills.
• Good time keeping and highly organized.
• Ability to multi‐task and work in a fast-paced environment.
• Computer literate with a willingness to learn new systems and processes.
• Be motivated and practical-thinking.
• Strong Team Player with good interpersonal skills.
• Must have own transportation to work.

Desirable Skills / Experience:

• 1 years’ experience of working in a warehouse environment.
• Flexibility and willingness to work overtime when needed.
• Understanding of inbound / outbound supply chain processes.

Accountable KPI’s:

• Customer Service – To ensure all paperwork is processed with accuracy.
• Escalate and resolve any receipt or delivery queries.
• Ensure all documentation is processed within 24 hours of receipt.

Key Accountabilities:

General Duties;

• Highlighting the need for labour for any re-work required (if applicable to site).
• Allocating booking slots for the inbound diary when booking requests are received.
• Prepare goods in notes and labels in advance for next days’ deliveries.
• Print and scan any paperwork for relevant internal and external customer use.
• Assist with checking and labelling of inbound loads (if applicable to site).
• Build and allocate loads on Roadrunner.
• Complete all inbound and outbound system transactions in a correct and timely manner.
• Supporting with customer visits and be approachable to answer any questions.
• Raise and complete any transfer orders as needed.
• Follow up any delays of inbound deliveries and escalate any issues as needed.
• Follow up any transport delays of outbound collections and escalate any issues as needed.
• Escalate any delays with order picking to avoid collection delays or failures.
• Archive and store paperwork at COP each week ensuring it is available and audit ready if requested.

Communication;

• Cross functional contact to resolve any queries or problem that may arise.
• Responding to and dealing with both internal and external customer communication by email and telephone and in person.
• Provide any performance data and KPI’s to the management team as requested.

Teamwork;

• Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics Ltd teams.
• Provide ASH cover (absence, sickness and holiday) as required by the business.
• Assist the warehouse operatives with any queries.

Health & Safety;

• Maintain compliance with the site H&S standards at all times.
• Attend relevant training courses.
• Maintaining a clean and safe working environment by performing general housekeeping where necessary.
• Ensure that all lifting and moving of products are carried out in accordance with manual handling procedures.
• Support the safety culture by completing near miss forms when a relevant observation is made.

What We Offer / Benefits:

• We have training and development.
• Free uniform & PPE provided.
• Auto enrolment into pension.
• Statutory holiday entitlement.
• Salary – depending on experience and discussed at interview.