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Job description

Our Cardiology services are some of the most advanced in the country, cover a range of services including our acute cardiology ward, angiography suite and our coronary care unit, which is the PPCI Centre for Norfolk. In addition to this we are the Norfolk Heart Attack Centre and winners of student placement of the year 2019.

We are incredibly lucky to have a department with new space created by the £15 million spend on our new IRU unit and a complete refurbishment of the cardiac catheter labs; the department is going from strength to strength.

What We Offer?

• Entrance to not just a job but a career that makes a difference to Norfolk
• Collaborative working approach means that the team is responsible, no lone working
• Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich
• Opportunities to further your education, and branch out within the Trust or the wider NHS

We would love for you to join us. What are you waiting for? – apply now!

Part-Time 34 Hours Per Week

Interview Date - 10th May 2023

Who we’re looking for?

We are looking for the next Ward Clerk to become a member of a truly collaborative and hardworking team who provide clerical support and assist the Ward Manager or Deputy on the admission/transfer and discharge of patients. This will include meeting and greeting all visitors including patients, relatives and visiting Chaplains directing them to the appropriate member of staff or patient. To keep records up to date using our PAS system. Manage all incoming, non-medical telephone calls as appropriate and deal with them either by delegating or referring calls to other staff or returning calls as necessary whilst ensuring confidentiality is maintained at all times.

To work with all members of the clinical team within the multidisciplinary framework. The Ward Clerical Officer is an essential part of a Ward team, helping to streamline the work of the ward, support and help all members of the ward team to provide a quality service.

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Dedication, Integrity and Excellence.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• To provide clerical support and assist the Ward Manager or Deputy on the admission/transfer and discharge of patients.
• To greet and direct all visitors e.g. patients, relatives, Chaplains, to the appropriate member of staff or patient.
• To update the inpatient diary, ensuring all details are accurate and up to date and correspond with PAS.
• To keep records up to date by using PAS i.e. patients admitted, transferred, discharged from the Ward.
• Liaise with nursing staff over the discharge of patients, including where appropriate the collection of property from General Office, dispatching notes, arranging transport to peripheral areas.
• To prepare the clinical coding form, inpatient sick certificate and GP discharge letters for each patient episode and ensure it is completed by medical staff. To ensure that all documentation is complete when the patient is discharged from the ward and that the discharge letter is faxed to GPs within 24 hours.
• To arrange where appropriate follow-up outpatient appointments.
• Ensure that admission procedures and regulations for Overseas Visitors are met including EC patients.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.