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Job description

Ward 4 is a 20 bedded Paediatric Oncology/Haematology Ward and is part of The Great North Children's Hospital. It is a busy, but friendly faced Department, consisting of 20 In-Patient beds caring for ages 0-19 years of age.

We require a part-time Ward Clerk to work 3 shifts over set days of Monday, Tuesday and Wednesday each week.

It can be a challenging environment to work in, but also very rewarding when able to help patients and families through a difficult journey.

Administrative roles within the Department require varying skills.

The role is stationed at the entry to the Ward , so it is essential that the post holder has a friendly approach and is able to make people feel welcomed as they enter the Ward. The role involves checking patients in and out of the Ward for admissions and discharges, , rearranging and scheduling appointments, arranging transport, liaising with Ambulance Control, troubleshooting any issues for patients/families, parking queries and booking interpreters for patient consultations to name a few.

• Interview Date 29/06/2023
• 22.5 hours per week over 3 days per week, Monday, Tuesday, Wednesday.
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

The admin role is essential to the day to day running of the Ward and provides a vital service for patients and families. Building up a rapport with patients and families is very rewarding and being able to help provide the best possible care together as a team, is one of the reasons staff often stay working within the Department for long periods time.

The role requires the post holder to carry out various tasks such as admitting, discharging and transferring of patients on e-record. This needs to be done in a timely fashion because, if there are delays in the service it can impact the care we provide for patients and families. The role requires effective communication with all patients, families, Health Professionals and staff within the Hospital setting, but also liaising with outside agencies, such as Ambulance Control, Patient Transport and Interpreting Services.

The role involves answering the phones to patients, families and anyone requiring information or advice from the service. Managing the patient bed board, coding patient encounters, booking patient appointments and supporting Nursing and Medical staff with varying tasks is an essential part of the role. The post holder would be the person who meets and greets anyone entering the Department, so it is essential they are friendly and approachable.

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

• Provide a full range of reception and clerical duties to patients, relatives, carers, Consultants and their teams, to be carried out in a professional, pleasant, effective and efficient manner.
• Preparing clinic notes, retrieving missing notes that are wanted for patients attending out-patient clinics or who appear at reception desk to be seen as emergencies.
• Deal with all enquiries, face to face and telephone, in a professional and efficient manner.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Newcastle Hospitals encourages all staff and volunteers who are appointed to join the Trust to be fully vaccinated against COVID-19.