Job description

An opportunity has arisen for a fixed term full time Ward Clerk on Ward C2. We are looking for someone who has excellent communication skills, is a team player and is able to work independently and who will provide day to day clerical management of the ward. Basic computer skills would be an advantage. Full training and support will be given.
1. Assists the multi-disciplinary team in the giving and maintaining of high standards of service, in a timely, cost effective way.
2. First point of contact for patient, visitors and staffs non clinical enquiries
3. Ensures that patients’ confidentiality is maintained at all times.
4. In accordance with Trust policies, helps to ensure patients’ safety, comfort and welfare.

Personal Service:
Receiving and making telephone calls, liaising with the nursing staff when appropriate.
1. Telephone and face-to-face communication with patients, relatives and staff regarding a range of topics.
2. Welcoming patients and relatives to the ward, introducing them to their environment, for example showing them to their bed space.
3. Receiving and distributing mail to patients and staff, re-directing mail where appropriate
4. Receives and relays relevant messages.
5. Arranging & receiving visitors for patients and for the Ward.
6. Liaising with the nurse in charge of the Ward to assist in timely transfers.
7. Liaising with the bed management team.
8. Liaises with the ambulance service in the booking of patient transport for transfers and discharges.
9. Obtaining and ordering the patient’s choice of meals in conjunction with the Ward staff
10. Ordering of catering supplies for patients and staff
11. Works and co-operates with all personnel who provide services e.g. catering, laundry, domestics, porters etc.

Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.

As one of the United Kingdom’s largest coastal resort, Blackpool has plenty to offer its residents – it’s not just a good place to work; it’s a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.

Please see the attached Job Description for full details

Actions and responsibilities of the post. Its serves to provide the framework and scope for practice. It will be amended as necessary in the event of change and experience.