Waiting Staff Royal Tunbridge Wells, England
Job description
JOB PURPOSE
To deliver great guest service and work well with the team to create a friendly, warm and welcoming environment with the key aim of ensuring our guests revisit us and recommend us to their family and friends.
DUTIES & RESPONSIBILITIES
Our Guests
Deliver excellent guest service, at all times by:
Giving every guest a friendly welcome when they enter the business
Explaining the service cycle, our products, our great offers and events
Serving guests in turn, quickly and efficiently
Using situational selling – making recommendations that are appropriate to the guest
Serving and presenting all our food and drink products perfectly – product quality, temperature and brand standard
Valuing our guests by engaging them in appropriate conversation / banter
Valuing regular guests by remembering their names, their likes and dislikes, favourite products etc.
Talking to every guest about the guest experience survey
Checking guests are enjoying their meals
Dealing with guest queries and complaints quickly and professionally
Giving every guest a genuine farewell and encourage them to return
Our People
Communicate and work well with the kitchen team to ensure the delivery of great guest service. Support the team by helping out others when required e.g. pot wash. Involved in and contribute at team meetings.
Our Practices
Take pride to ensure the front of house areas, externals and toilets are clean and tidy, at all times. Set up and closedown the department to brand standard including stock rotation. Complete daily and weekly cleaning tasks. Keep up to date with current promotions and new products. Maintain personal knowledge by completing in-house training, online eLearning and workbooks. Always adhere to brand standards, licensing law and all company policies & procedures. Carry out management team requests and brand instructions.
COMPETENCIES & BEHAVIOURS
Guest Obsessed
Acts with the guest in mind and goes the extra mile.
Win With Our People
A supportive, hard working and positive individual with a ‘one team’ attitude and outlook.
Drive for Results
Driven to exceed business targets for self and team balancing the need for results and quality standards.
Communicating with Clarity
Communicates clearly and articulately and adapts communication style to suit their audience.
Handling Pressure & Problems
Operates well under pressure, using initiative and remaining positive when confronted with problems
Job Types: Full-time, Permanent
Salary: £7.00-£10.41 per hour
Benefits:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Day range:
- Monday to Friday
- Weekend availability
Physical setting:
- Bar
- Hotel
- Restaurant
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Night shift
Ability to commute/relocate:
- Tunbridge Wells: reliably commute or plan to relocate before starting work (required)
Work Location: In person
