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Job description

The Plastics and Reconstructive Surgery & Dermatology Departments are based at the Royal Victoria Infirmary and is one of the largest and most highly respected units of its kind in the UK.

The department is excited to be able to offer the opportunity for a reliable, enthusiastic, hardworking Waiting List Officer to join our team. You will work alongside the Senior Waiting List Co-ordinator, Medical Secretaries and Clinicians carrying out duties which will include scheduling patients for surgery, dealing with telephone queries from patients and colleagues, using the Trusts.

• Interview Date: 19 April 2023
• 37 hours 30 minutes/week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Previous NHS experience and an understanding of waiting list management are desirable but not essential as training will be provided.

You will provide a comprehensive and efficient waiting list management function to the medical teams within Plastic Surgery and Dermatology.

You should be able to integrate well with the existing team, be flexible in supporting the needs of the service and have a genuine desire to contribute to providing a quality service for patients.

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with over 18,000 staff and an annual income of £1 billion.

Rated ‘Outstanding’ by the CQC for the second consecutive time in 2019, we have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

• Support the Admissions and Out Patients Manager to ensure a systematic approach for delivering the NHS Plan commitments for access to elective and day case surgery.
• Manage the admissions to maximise theatre use according to the wishes of the Consultant and their team.
• Organise waiting lists to ensure that maximum waiting time targets are met whilst Patient Choice is not compromise

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.