Waiting List Co-ordinator Northampton, England
Job description
To ensure that the correct administration procedures are followed and all relevant letters ,prep and related information as required for the department is sent out in a timely manner ie confirmation letters etc.To deal with enquiries on behalf of the Clinical Teams either by telephone, personal contact or correspondence, within agreed limits and take appropriate action, i.e. ensure appropriate documentation is available. Assist with the effective management of patient pathway and ensuring that all necessary appointments, including inpatients, lists, waiting list etc. are organised arranged in an appropriate time frame, ensure that lists are utilised to capacity, diagnostics and tests are processed as requested and that patients receive timely treatment thus meeting the Trust and national standards when required.
Assist with the coordination of lists to ensure effective time management. Assist with ensuring the relevant databases and patient information systems are up to date.Assist the clinical teams and on receipt of test/investigations results Provide general administrative services including photocopying, filing, faxing and other office routines. Ensure all correspondence and documentation is filed promptly and cross reference whenever necessary. Prepare and collate statistical information as required and input to database if appropriate, in conjunction with Trust requirements.
Ensure that relevant health records are available to the Clinical Team when required and anticipate demand wherever possible. Receive and sort daily post, date stamp and distribute as appropriate. Assist the process of patient tracking including booking all necessary appointments, chasing results, waiting lists and ensuring that patients receive timely treatment up to the point of discharge when required. Liaise with other hospital departments, GPs and other health care agencies when required.
Assist and help colleagues when the need arises. Provide cross-cover within administration team during absence and follow relevant organisational policies such as notification of sickness absence and participation in individual appraisal.
