Waiter/ess London, England
Job description
Waiter/ess (Part time)
RESTAURANT WAITER/ESS - NEW OPENING
Launching June 2023 - A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast paced from morning to late, the menu which will include a market leading afternoon tea, showcase seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.
Salary: PS12 per Hour plus annual service charge anticipated in the region of PS1950
This role is for 20 hours per week
WHAT DO WE OFFER?
- Competitive Salary and Benefits package
- 28 days paid holiday increasing with service
- Exclusive perks through our online discount portal
- Access to leadership and development programmes through Hilton University
- Exceptional Career opportunities
- Industry-leading Team Member discounts on hotel stays for you, your family and friends
- Wellbeing programmes to help you Thrive in the workplace
- Reward programmes, incentives and team member recognition, as well as long service awards
- 50% off in Hilton restaurants and bars (subject to individual outlets)
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Recognised as a 'Great Place to Work'
- Free meals on shift
JOB OVERVIEW
Waiters and Waitresses are responsible for welcoming and serving guests in a section of the restaurant.
- Are you passionate about creating memorable customer experiences?
- Do you love seeing customers enjoy a dish you've recommended?
- Are you a supportive and inclusive team member?
- Do you thrive in a fast-paced environment?
If so, this role is made for you!
KEY RESPONSIBILITIES
As a Waiter or Waitress, you will:
1.Exceptional Guest Experiences
- Welcome guests to build rapport and create a great first impression
- Know your menus and daily specials in detail, so you can advise guests on dishes, ingredients, portion sizes and beverage options when you take their orders
- Treat food allergies and dietary requirements with absolute seriousness
- Contribute to achieving restaurant revenue targets through upselling and personalised customer recommendations
- Communicate effectively with the culinary team and the bar team so that all orders are correct, well-presented and delivered on time
- Serve food, alcoholic and non-alcoholic beverages efficiently, following service sequences and restaurant standards
- Aim to exceed every guest's expectations, and take action to consistently offer high quality service
- Recognise repeat customers and their preferences, offering personalised customer service
- Take action to improve service when necessary and resolve complaints quickly, with support from your Supervisor when needed
2.Great Working Environment
- Work effectively with the restaurant team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members
3.Day-To-Day Essentials
- Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene
- Set up your section for service, and make sure that equipment, guest areas and work areas are kept clean and tidy throughout the shift
- Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines
- Assist in restocking inventory and equipment
- Give feedback and suggestions to the restaurant leadership team to improve guest and team member experiences
WHO ARE WE LOOKING FOR?
We're looking for someone with a passion for food and beverage and at least one year experience in a similar position. Experience in a signature restaurant would be an advantage.
To be successful in this position you will have:
- Guest focus, maintaining the highest standards of authentic service to create memorable guest experiences every time
- Excellent communication skills to create connections with diverse customers and share information clearly
- Great teamwork and a positive attitude
- Flexibility and adaptability, able to work effectively in a fast-paced environment while remaining calm and focused under pressure
- Curiosity in the latest beverage trends, in how these are blended into the menu, and in sharing these with guests using a suggestive sales approach
- Sustainability cautious, following best practices and taking pride telling product and supplier stories
A good knowledge of POS systems would be an advantage. You will be also fluent in English.
USEFUL TO KNOW:
This position is part-time and will require working weekend and evening shifts.
Position requirements also include being able to walk and stand for hours and the ability to lift and carry moderate weights.
