Our Head Office department is located in the heart of Piccadilly and occupies the 5th & 6th floor of our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops.

Role Purpose:

Fortnum & Mason are looking for a Visual Stylist to join the Fortnum’s Family! An important part of Fortnum’s identity is the manner in which we communicate with our customers, through our award winning window displays and the presentation of our products on the shop floor.

The aim of the role is to support the Visual Team Manager in styling and creating product display across Fortnum and Mason unique stores, with excellent VM standards, that encompassing the Fortnum and Masons tone of voice. You will be responsible for supporting the VM Team Manager in effectively implementing retail VM space projects in accordance to Fortnum and Mason best practice and in a consistent, cost-effective way.

Key Accountabilities:

• To support the Team Visual Manager in the delivery of all visual merchandising. Ensuring the VM content is exciting, industry leading, commercial, inspiring and reflects Fortnum and Mason brand and the Company’s commitment to sustainability and have a discernible point of difference.
• Works closely with the stakeholders as directed by the Team Visual Manager to provide full suite of POS and windows, based on the retail Trading and Campaigns Calendars.
• Support the Team Visual Manager in all product launches in stores, implement actions through the VM stylist and VM Assistant roles.
• Supports the Retail Managers and VM teams by creating VM fixtures and window solutions to maximise the commercial return, researching VM trends and competitors. And improving the customer experience.
• Works effectively with internal and external teams to full fill the VM element of a new product fixture brief, Research competitors and source additional props, and materials when required
• Be responsible for adherence to the Company’s guidelines on VM design and specification and ensure quality control.
• Maintain an up to date knowledge of market trends in relation to VM designs and competitor intelligence, to ensure Fortnum and Mason is ahead of the curve and a point of difference.
• Dressing window & Interior displays according to the current theme & design specification
• Maintaining window displays throughout the life of the scheme
• Returning stock to departments from window displays
• Install and maintain store signage/ticketing when required
• Assist with shop floor department moves including re-merchandising product
• Selecting product & organising availability for window installations including maintaining accurate records of stock movement to and from the window.

We expect the successful candidate to have the following skills and experience:

• Excellent Microsoft office skills
• Excellent communication skills
• Be really resilient and be able to manage up
• Excellent diary management able to ensure Managers attend meetings on time
• Robust experience of the CRM systems and processes and reporting mechanisms to enable a function that is growing and maturing at speed
• Digitally savvy
• Experience in a similar role is preferred

In return, we offer fabulous benefits:

• A competitive salary + paid overtime
• Annual bonus of up to 5% of annual salary
• A generous store and restaurant discount
• A subsidised staff restaurant which uses Fortnum’s ingredients
• 33 days paid holiday (inc. bank holidays) a year and an extra day off for your birthday
• Excellent pension scheme
• Defined development scheme to grow your career
• Monthly staff shop
• Invitation to our annual staff party
• And because we value your service with us, we give you additional annual leave and incredible gifts once you’ve been with us for 5 years.

At Fortnum & Mason we've been innovating for more than 300 years and as part of our mission to deliver a sense of pleasure for the centuries to come. We have grown to be a digitally focused and multi-channel company with the excitement of expanding our family to include those willing to grow with us.

Those who can consistently demonstrate individual initiative within a collaborative team framework, thrive at Fortnum & Mason. If this sounds like you, and you’re ready for the next step in your career, we welcome your application!

We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other’s differences, to create a truly inclusive environment.

In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.