ViSOR CO-ORDINATOR Reigate, England
Job description
Applications are invited for a police staff Coordinator within the High Harm Perpetrators Unit (HHPU) and Public Protection. The successful candidate will work closely with the current ViSOR Coordinator, to provide much needed resilience and share a demanding workload. This role supports three divisional teams of Public Protection officers and staff who manage various cohorts of Offenders, some in custody but mainly those living in the community. Using the computer system ViSOR you will ensure that Surrey police delivers an excellent service, in respect of the management of Registered Sex offenders, and other dangerous offenders, thereby helping to protect our communities from crimes that cause the most harm in line with the Surrey Police commitments.
Chief Constables' Message
We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.
We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.
We wish you all the very best with your application.
Chief Constable Tim De Meyer & Chief Constable Jo Shiner
The Role & Key Responsibilities
You will be a point of contact within the HHPU for enquiries pertaining to all MAPPA (Multi Agency Public Protection Arrangements) offenders from partners, internally and externally.
Working within National Guidelines, you will update police systems in particular the secure ViSOR database, creating and maintaining top quality nominal records and administrating the transfer of offender records into and out of Surrey Police area.
You will support the team by ensuring all new offenders are allocated, visited and risk managed in a timely way.
Daily administration of the department mailbox, to field enquiries and action new information.
You will maintain performance spreadsheets, uphold excellent standards of data quality, and interrogate systems to prepare regular statistical reports for a variety of purposes, some for publication, others for performance management.
The successful applicant will support the team with checks and circulations using PINS, Eborders, and other computer systems.
You will work with minimal supervision, reporting to the HHPU Sergeants to allocate work to the correct divisional areas, and prepare reports for Senior Management colleagues to ensure they are informed about the overall demand and performance of the HHPU.
On occasions it may be necessary to work in other police stations (Guildford or Staines) in Surrey, when the job requires it.
You will need to be willing to learn systems and processes, and be prepared to give advice on best practise and procedures, and could be required to train other colleagues in the use of ViSOR.
Skills & Experience
You will have excellent customer service skills, and demonstrate highly effective communication skills, as you will be answering enquiries from familiar and new contacts. You will network with ViSOR coordinators from other Forces, colleagues from Internal departments and other agencies, such as Courts and Prisons, to maintain highly efficient levels of service.
The postholder will have impeccable standards of integrity and discretion, and will be vetted to enhanced clearance level.
You must have confidence in using a variety of computer systems as you will be using the following Secure police systems on a daily basis – ViSOR, PINS, Eborders, Niche. Whilst experience of these would be desirable, it is not essential as training will be provided. However you must be able to adapt and learn new systems quickly and effectively.
Essential
GCSE or equivalent level of education.
Thorough knowledge or the ability to develop such knowledge of the HHPU criteria and process.
Proven and well-evidenced experience in office and administrative procedures and systems, including good knowledge of Microsoft Office functions in particular Word, Excel, PowerPoint and Outlook.
The ability to adopt a methodical approach, multi-task and manage a varied workload, with often high demand.
Excellent customer service focus and interpersonal skills, in particular oral skills, on the telephone. The ability to get on with people and communicate effectively across a wide spectrum of individuals, agencies and offenders whilst able to be assertive when required.
Good written communication skills, including the ability to produce clear, concise and accurate written records, and maintain detailed and comprehensive spreadsheets.
The ability to work effectively with minimal supervision (using own initiative) in a timely fashion, using appropriate organisation skills.
The ability to demonstrate impeccable standards of integrity and discretion and a professional attitude towards dealing with confidential work, and sometimes written material pertaining to sexual and violent crimes.
To have an inclusive and supportive manner, demonstrating respect, kindness and empathy
The adaptability to change and cope with new demands and procedures. Has the ability to work under pressure and prioritise when necessary.
The ability to work well as a member of a team and make a positive contribution to activities within a team environment. Co-operate with team members and colleagues towards achieving team and organisational objectives.
The post holder is required to successfully pass Vetting checks.
The post holder is required to undergo an occupational health screening due to the exposure of sexual and violent offender management within the ViSOR and MAPPA context.
Surrey Police provides its employees with access to systems, data and assets to conduct their roles effectively. It is an overarching requirement that the access rights of employees are maintained in an accurate and timely fashion. This requirement is fundamental to data accuracy and security. The responsibility for ensuring employees maintain appropriate access to systems, data and assets, in accordance with their role, lies with the line managers.
The post holder will be expected to undertake further training on Surrey Police IT systems in order to develop additional skills.
Desirable
A good understanding of the role of the Crown Prosecution Service, Courts and the Probation service and how they interface with the Police Service.
Knowledge of / training in the use of the Police National Computer (PNC) and the Police National Database (PND).
Why Work With Us?
Policing is an exciting 24/7 business and we all have commitments outside work. We’re invested in supporting people to balance their life with work and we encourage flexible working. We are open to conversations about job shares and part time working. We encourage agile working, giving you the opportunity to manage your own diary and work wherever you give the best service to the public. This may include flexi-time and home working.
We take pride in looking after our people and offer a variety of benefits;
- career progression
- contributory pension scheme (LGPS)
- generous annual leave allowance
- discounts for everyday spend
- on-site gyms and a range of sports clubs
- generous and supportive parental leave
- financial and mental wellbeing guidance and support
- discounted contributory healthcare scheme
Please use the following links for more information on the benefits of working with Surrey Police or Sussex Police
Diversity Statement
We are only as good as our people. It's really important that our officers and staff can be themselves in the workplace and we know that as an organisation we'll grow from the variety of thinking, approach and skills that diversity brings; all of which help us to deliver a better policing service. We strive to ensure how we deliver our services, provide information and how we recruit is open and accessible to all.
We have multiple staff support groups who help to improve our understanding of minority issues and ensure they are reflected in our work. We are proud members of the Stonewall Workplace Equality Index and Disability Confident, a signatory of the Race at Work Charter and aligned with the Armed Forces Covenant and the HeForShe movement.
We value the differences that people bring from all backgrounds and communities. Regardless of age, sex, ethnicity, sexual orientation, gender identity or gender expression, disability, social status or religious belief, we would love to hear from you.
Please use the following links to find out more on Equality, Diversity and Inclusion at Surrey Police and Sussex Police
Job Detail
Reference number
SYSX STAFF03114Date posted
08/06/2023Closing date
25/06/2023
