Visitor Team Assistant (three posts available) Manchester, England
Job description
The Visitor Team is the connection between our visitors, collections, building and surrounding parks and gardens. Members of the Visitor Team are friendly, professional, approachable, knowledgeable, and make people feel comfortable during their time here. This includes welcoming visitors from a variety of backgrounds with a wide range of needs and giving every one the information they require to help them get the most from their visit. Visitor Team Assistants therefore must stay up to date with the latest news and event information, as well as what’s happening across Manchester’s wider cultural scene.
Visitor Team Assistants provide day-to-day access, care, and safety for all our visitors as well as the security of our building and collections. This is done by working closely with our Building and Operations Team to ensure everything looks smart, tidy and is safe for the public to enjoy. Visitor Team Assistants are actively involved with First Aid, Health and Safety, Access as well as Fire Evacuation procedures to ensure this occurs.
Visitor Team Assistants also deliver guided tours on various topics and themes as well as gather important data by collecting surveys from our visitors. In addition, Visitor Team Assistants support events such as weddings, concerts, and exhibition previews, whilst proactively collaborating with other teams and partners who run a whole range of programmes and activities across the gallery.
We are a team that brings an enthusiasm to all forms of art and does so by proactively engaging with our visitors both on and offline. Every member of the Visitor Team must enjoy being part of a team and feel confident enough to actively encourage donations, capture additional feedback as well as deal with difficult situations. The Visitor Team’s working pattern covers a 7-day week schedule that repeats itself on a 4-week basis and includes regular evening and weekend work.
We are expecting to hold interviews in person on Thursday 20th and Friday 21st April.
As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Enquiries about the vacancy, shortlisting and interviews:
Name: Ashleigh Owen - Visitor Team Manager
Email: [email protected]
General enquiries:
Email: [email protected]
Technical support:
https://jobseekersupport.jobtrain.co.uk/support/home
This vacancy will close for applications at midnight on the closing date.
Please see the link below for the Further Particulars document which contains the person specification criteria.
