Find More Than 10K+
United Kingdom Jobs

Business Transformation Advisory Specialist

Location: Newcastle

Career level: 9, specialist

Salary: Excellent salary and benefits package (dependent on experience)

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO

Who are we:

Ask anyone who works here…the people make Accenture what it is. Our people are committed to giving their very best every day and doing what’s right for our people and clients. At Accenture, we drive digital transformation at some of the biggest organizations across the world. We create services and brands for the modern world. If you’re looking for an exciting change and the next step in your career, we’d love to hear from you.

You will:

Develop organizational effectiveness in collaboration with extended teams to provide process, tools, methods, operational excellence practices and trainings across the organization. Ensure process operations is consistently and effectively performed according to established procedures, processes, guidelines and/or best practices. Monitor and take corrective actions around budget, scheduling, risk, scope and quality projects/programs. Support quality/scope/risk and resource management.

Objectives:

• Achieve Profitable Growth and Deliver Your Part of Accenture's Growth Strategy
• Contribute to knowledge capital, new solutions or services
• Establish or expand relationships with key individuals
• Make/propose improvements to work products, services, or processes
• Coordinate/implement a key initiative, process or change
• Manage Budget, Resources and Complex Planning Requirements
• Manage potential impact of program or contract changes
• Reduce/Manage risks to tasks, activities or projects
• Build skills (self or others) needed to execute responsibilities
• Effectively coach/counsel others and provide feedback to improve performance
• Improve team morale/engagement
• Lead/participate in people initiatives

Key responsibilities:

• Support the execution of Gen 4/5 projects through the operational excellence agenda
• Manage end to end cost to serve projects for clients
• Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity
• Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational excellence practices
• Develop short- and long-range strategic business plans to align resources to meet future customer needs and drive superior operating results
• Drive We@Accenture to make an impact on client's value proposition.
• Deploy quality plan at the operational level in conjunction with the operational excellence group to provide overall quality leadership to the site
• Drive projects on processes to improve productivity and SLA performance
• Reorient organizational focus on conventional detection and containment to focus on best-in-class prevention
• Manage quality and lean six sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements
• Drive rigorous metrics related to the balance score card to evaluate performance and drive reduction in variability/defects in critical business processes
• Build relationship with other teams and corporate resources
• Support continuous improvement efforts to meet and exceed customer requirements in a fast paced environment
• Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda

Performance Management

• Develop or maintain process performance measurements, determine process performance baselines, and statistically analyze metrics to identify areas for process improvement
• Collect and provide performance measures, develop reports, and analyze findings to identify areas for process improvement
• Provide expert guidance to direct planning, control, monitoring and reporting of significant projects and program events

Process Management and Improvements

• Define process improvement programs and measurement & performance programs to monitor and take corrective actions around budget, schedule, scope and quality.
• Lead and/or support process improvement teams across a variety of groups and foster a culture of early problem identification, timely resolution and broad based employee engagement
• Direct and/or support the development and implementation of the organization's management operating system including the training and coaching of all functional areas on measurement principles, meeting frameworks, visual management, statistical analysis and root cause analysis

Special Initiatives/Other

• Participate in/leads special projects as needed
• Support organization transformation and communication efforts which may include certifications, e.g., Capability Maturity Model (CMMI), ISO, Green or Black Belt, etc.

We are looking for the following skills:

• Requires analysis and solving of moderately complex problems. Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures.
• Requires understanding of the strategic direction set by senior management as it relates to team goals.
• Primary upward interaction is with direct supervisor or team leads. Generally interacts with peers and/or management levels at a client and/or within Accenture
• Requires guidance when determining methods and procedures on new assignments.
• Decisions often impact the team in which they reside and occasionally impact other teams
• Manages small sized teams and/or work efforts at a client or within Accenture

What’s in it for you

At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!

Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.

About Accenture

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 674,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.