Visitor Services Assistant Perth, Scotland
Job description
We are currently looking to recruit a Visitor Services Assistant based at Branklyn Gardens, Perth on a fixed term contract. This will run from March to October on a 20 hour per week rota with weekend work included.
PURPOSE OF THE ROLE:
To maximise our visitors’ enjoyment of Branklyn Gardens Tearoom by maintaining excellent standards of service, optimising opportunities to generate income and ensuring that the site and its assets are safe and secure. To ensure the smooth and safe running of operations in the tearoom.
To provide the highest degree of customer service: greet and welcome all visitors to the property; recruit new Trust members and promote fund-raising initiatives; deliver appropriate admissions procedures; and provide general visitor information. Please note that the job involves some physical activity in the form of periods of standing, walking, etc.
Some flexibility will be required as to when hours are worked and regular weekend working will be expected.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
This role will assist the property team in delivering a high-quality visitor experience at Branklyn (including but not limited to):
- To provide a consistently high standard of visitor care at all times when welcoming all visitors to the site and processing their catering purchase in a friendly, efficient, and knowledgeable manner.
- Assist in food preparation and stock management.
- Answering visitors’ queries about the catering offer, deals, seating, and ingredients.
- Checking on how visitors are enjoying their experience of catering at Inverewe and enquiring whether all their needs are met.
- Consistently presenting high quality plating of food.
- Promoting the National Trust for Scotland and the benefits of membership of it.
- To maintain excellent standards of site and personal presentation at all times.
- The general ongoing operational cleaning of all areas as necessary.
- Wearing correct uniform, name badges, or PPE as required.
- Ensuring health and welfare of property staff, volunteers and visitors by adhering to the Trust’s Health, Safety and Environment policies and guidelines. This includes working within the property’s “Safe System of Work” (the system for managing Health & Safety).
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Essential
- Ability to work within a team or independently, with minimal supervision, to a high and safe standard.
- Ability to be flexible and adapt working patterns and tasks to meet day-to-day variations in property needs.
- Ability to adjust pace to match customer flow without compromising quality of service.
- Excellent front of house persona - warm, welcoming, patient and understanding.
- Excellent selling skills.
- Genuine belief in the value of good customer service.
- Ability to be proactive and to take the initiative.
Upon receipt of your enquiry, you will receive an application pack for completion.
Job Types: Part-time, Fixed term contract
Contract length: 8 months
Part-time hours: 20 per week
Salary: £10.90 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location
Application deadline: 24/02/2023
