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Passionate about delivering great customer service, you will be a confident team player who enjoys helping and interacting with people and feels satisfied when a customer leaves happy. You will be alert and mindful of the irreplaceable value of our collection and you will work to ensure no items or people come to harm. Interest in working in a visitor-focused heritage environment, as well as working knowledge of another language, is desirable.

This role involves interacting with visitors while moving around the galleries and varied working patterns and positions, which will include working alone, or in part of a team. Some manual handling is also involved. A key aspect of this role is using product knowledge to inspire our customers and maximising sale opportunities and encouraging visitor giving (donations).

This is a variable hours, permanent post.

Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example shared parental leave.

You will be required to upload a supporting statement as part of your online application. Your supporting statement should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs will not be considered.

Only applications received online before 12.00 midday (GMT) on Friday 24th February 2023 can be considered. Interviews are expected to take place on Wednesday 15th March 2023.