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Job description

If you would like to be part of this team and think you are the perfect candidate for this role, please visit the Church of England Pathways website to apply: https://www.stpauls.co.uk/vacancies/visitor-experience-assistant

We are looking to recruit Visitor Experience Assistants. These are busy ‘front of house’ positions, welcoming visitors from across the world to St Paul's Cathedral and making their visit one to remember by ensuring a seamless experience from the initial welcome at the Cathedral’s entrances to ticket selling and providing information and guidance throughout their visit whether on the Cathedral floor, Crypt or galleries.

These are varied operational roles, working across the building, even climbing the steps of the Cathedral’s indoor and outdoor galleries and working outside in all weather.

If you have excellent customer service skills, a passion for history and a desire to be part of this vibrant building, we’d love to hear from you.

To ensure the delivery of the highest of standards of visitor experience by welcoming visitors from across the world and providing appropriate access, information and assistance, whilst taking into account the individual visitor’s needs.

To ensure a seamless experience for the visitor by working across all areas of the Cathedral from initial welcoming at the Cathedral’s entrances to ticket selling and providing information and guidance throughout the visit.

• Delivering a confident and informed welcome to all visitors at all times.
• Operating ticket selling equipment and handling cash and vouchers in accordance with Cathedral procedures.
• Selling tickets and merchandise.
• Delivering short tours & talks.
• Providing invigilation of the Cathedral floor, galleries, exterior approaches and entrances; maintaining awareness of surroundings with security in mind communicating suspicious circumstances appropriately, responding to emergency situations and summoning help as required.
• Assisting in the evacuation / invacuation of the Cathedral in line with Cathedral procedures.
• Escorting lost children & assisting them to be reunited with their groups/families in accordance with Cathedral procedures.
• Proactively managing crowding visitors and queues, ensuring at all times that visitors remain informed and receive clear information.
• Collecting feedback and survey results from visitors.
• Willing to train other team members, after appropriate training themselves.

Essential:

• A passion for working with the public is paramount with excellent customer service skills, ideally gained in a visitor-facing role in a busy environment.
• A friendly, calm and helpful disposition and the ability to deal appropriately with a range of people.
• Effective, confident and clear communication skills, both written and verbal
• Active listening.
• Experience in cash handling and computerised till operations.
• Ability to solve problems, in particular to troubleshoot ticketing equipment issues, or expedite issues where appropriate.
• Accuracy.
• Observant.
• Honesty and integrity.
• Pro-active and ability to work as a member of a team.
• Able to work at heights and climb the steps of the cathedral’s indoor and outdoor galleries and work outside in all weather, as part of the regular duties.

Desirable:

• Advanced skills in a language other than English that has significant representation among visitors to the Cathedral

St Paul’s is an equal opportunities employer and holds together a very diverse set of activities and aspirations.

It is the Cathedral of the Diocese of London and the seat of its Bishop, a vibrant church and an international spiritual focus, a space for worship and holiness, a place of learning, debate and challenge, a national treasure, an icon of resilience in the face of adversity, an architectural heritage centre, a partner in the City of London, and a commercial enterprise.

In addition to offering acts of worship throughout the day, St Paul’s is open for prayer seven days a week and for sight-seeing six days a week. The Visitor Experience rota includes working public holidays including Easter and Christmas.

If you would like to be part of this team and think you are the perfect candidate for this role, please visit the Church of England Pathways website to apply: https://www.stpauls.co.uk/vacancies/visitor-experience-assistant

Job Types: Full-time, Part-time, Permanent

Salary: £12.29 per hour

Benefits:

• Additional leave
• Company pension

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 24/03/2023